Community resources
Community resources
Community resources
Jira Service Management
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I've aquestion regarding JIRA administrator. I want to ask whether the JIRA admin or the administration option is there in the premium version or not. Actually, I want to use JIRA s/w for th...
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Hi, Was wondering if there is a way to create an automation for Jira Cloud for slack. When a comment was added to a jira issue, this comment transition as internal notes instead of reply to ...
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Hi, I need to report roadmaps of multiple projects on weekly basis to our leadership team. I need a way to report the progress from Jira. Our projects are laid out like below Product 1 (Identified ...
364 views 1 0 Deleted user August 15, 2022 -
Is it possible to set it up so that when you click on a task link, the task page opens with a subject and description. But when the user clicks on the task link, the main support menu open...
- Question
- jira-service-management
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Hi, important person I'm a student who is required to use Jira service management and Jira confluence for my assessment. I was wondering if the Admin could please unlock the s...
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Hello, I'm trying to change the status of the Jira issue using postman, and I'm using the following URL: https://atlassian.net/rest/api/2/issue/{id o rissuekey}/transitions Bu I'm ...
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We would like the link for linked issues to show in the Service Management Project request also. Can a reference to a linked issue be pushed back to the SMP request?
- Question
- jira-service-desk
- jira-service-management
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Hello, I have the problem that only 1 person in our whole Jira is not able to tag people in comments. He has the exact permissions as every other team member (which are able to tag each other). I ...
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How can do I push an alert to OpsGenie when a Jira ticket is created? I'm a new user to both.
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Can someone help my fully understand how to create a Jira ticket when an alert meets certain criteria in OpsGenie? I'm a new user to both.
- Question
- cloud
- issue-create
- opsgenie
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Good day, we just migrated the mail server from Axigen to Office 365 and there was a problem displaying notifications after changing the smtp server. I am attaching photos of how it was before migra...
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Hi All, What is the data retention timescale on tickets that are held within the Jira Service Management platform? E.g. When a ticket is raised by the client within our Jira Service...
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Dear, We opened a previous ticket https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-719199# and after few months, the issue was fixed by the support. Now again I have this message...
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Hi all, we're using as part of a project Insight, which is now part of JSM. After an upgade, we're facing the issue that the tree structure in Insight ist not shown. More specifically, what is only ...
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When creating a ticket I need to have approvers from different departments. I have a user picker for each department. How do I structure my workflow so that the approvers in each departme...
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I have a form in Jira Service Management. The form has different categories that the customer can select. This is specifically about requests. The customer can select several categories where he wa...
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Dear community, like a lot of other companies we have a support team and multiple development teams in the 2nd level. All the development team members are set as collaborators in JSM. My question ...
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Is it possible to include issue.Id in result in some kind of standard report over issues in a specific project in Jira Service Management?
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Team I need help on this... - when Agent not available - customer update the comment in the ticket - no response long time - here i need to set rule - automation response stated "agen...
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team Is it possible to add multiple location in automation rule pls find attached and advise any alternative steps thanks
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Привет! У меня есть соглашение об уровне обслуживания. Его запускали в приложении 2 раза. Последний – 0 минут (1 экран), но до этого было записано 4 часа (2 экрана). Я делаю приборную панель и, нас...
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I've created a Jira Service Desk for a project in which external clients can test and log tickets. Some of these external clients cannot access the Service Desk while others (inside the same organiza...
358 views 0 0 Deleted user August 15, 2022 -
For my Jira Service recently I had to create a new account for billing purposes. I successfully made these changes in Settings/Accounts. New when I manually create I new ticket This default account ...
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Hi there, We have a Request form that is being used as part of a JSM Portal Configuration. When an issue is logged via the portal, an alert is created in Opsgenie. We have configured the integration...
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Hi Everyone, I have a very peculiar scenario occurring. We have recently set up a Jira Service management project - we have already used Jira for software projects and confluence for d...
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| 18 | |
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| Subject | Author | Posted |
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| 12m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |