Community resources
Community resources
Community resources
Jira Service Management
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Hi! I am hoping someone can help me. I am intersted in setting up Slack notifications for customers/employees who use the Jira Service Desk to submit tickets. Currently, when our employees submit a t...
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Is there a way to categorize alerts that should make a phone call vs ones that should not? For example, if an alert is a P1 or P2 a phone call is made to the on-call person. If it is P3-P5 only an em...
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Hi, I created a new user on our Office 365 platform and tried adding them to Jira. They are are not receiving the invitation after several resends. I have read there could ...
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Hi Community, None of the automation triggers are getting triggered. the Audit log is not updating as well. Any insights? Even a simple on creation of a task update a field in the same task is not...
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Hello, I have implemented a JSM project (JSM 4.13.17) in which I migrated tickets from Redmine. The exported attachments are not visible for the customers because were not added from a comment ("ex...
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From the DOS command prompt of windows10, I am using the curl command to create issue data in JIRA. If double-byte characters are included in the assignment creation data (--data part of json), a jso...
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Welcome! You can submit... Project settings under service desk project > Portal settings > Service desk information (name and introduction text) is an show-only field, I can't edit it.&...
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We received information that today our jira is not working. Customer send us a ticket on our mail, but the ticket wasn't open in jira.
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Hi community, I'm implementing the rule where I create Dev ticket by Service ticket on the specific transition. But I don't have to create Dev ticket if there is at least one link t...
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Greetings! I was looking through the automation rules, and it made sense to have "unclaimed" (unassigned) tickets be assigned to the Agent or Collaborator who posts a comment. Triggering on comment...
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Hello, I would like to have a dashboard or sprint for my team that can show all the customers we work with and their individual project requests/tickets that my team work on. I would like to see p...
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We are using the Tempo Timesheets plugin and when we log time in Tempo, we want to automatically copy the "Description" as an "Internal comment" in Jira. That way we can follow up everything what hap...
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We get a compiling error on a Scriptrunner custom Script which worked before: The script could not be compiled: org.codehaus.groovy.control.MultipleCompilationErrorsException: startup failed: Scrip...
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Hi, my issue type scheme is broken and I am getting 500(Internal server error) when I want to change it or associate with new one.
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Can you please let me know ,how we can assign an issue to group, this is the user requirement
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When I try to create (create button) an epic, I receive the error message: Request Type is required. Can you help me? I was able to do it yesterday
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打开文档，怎么选择添加视频，是本地视频，不是从网站上的视频，就是这个疑问
- Question
- jira-service-management
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Receiving error message on mail handler: Your request could not be created. Please check the fields have been correctly filled in. Please provide a value for required field 'customfield_10037'
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To create tickets I forward sometimes email to Jira. If I do so the email body is not readable in Jira. How can I solve that. Attached capture-3 the original email body, in capture-1 and capture-3 th...
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Hello , There is a custom field built using the selection (cascading) which has two dropdowns (A & B). A has three options B has respective selections for A(1) , A(2) & A(3) . This custom ...
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Hello! I am having issues getting our Insight CSV import working properly. Assets are split across hardware types: Computer, peripheral, infrastructure, etc. Assets are imp...
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We have a requirement to reset an SLA at certain conditions so we subscribed into Time to SLA by Appfire cause they provide the functionality we need. We've been running this for months no...
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Our Jira Customer Service desk portal is currently not open to the public. We have to add in an account in order for our customers to access our service desk portal. We need to keep it this way for h...
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Hi I am using Jira service Management server, I have 2 questions 1. can we change issue type in automation 2. can we calculate the time between 2 status (waiting for support to in progress) ...
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I can archive a Software Project successfully but I don't see the option to archive the service desk project. Can you assist me?
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