Community resources
Community resources
Community resources
Jira Service Management
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Hello, we have created tickets in our Jira server that the Resolution value is "done" but these incidents are not closed on our server. Is it possible to change the "done" status of Resolution to on...
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I am making a Policy Repository & Tracker under Projects, but is there any option to download the List in excel, I am not able to see any download option. Also is there any option to apply filter...
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Hello, We are planning the migration to cloud, we are analizing the plugins that we have installed in server and his functionality in cloud. We use Actions for Jira Service Management which do...
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We have a user access problem that new users can not login to Jira. we have JSM and also Atlassian Access with AD connection. the Work around is to re-send the invite link/email. anyone who hade e...
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I'm using the Jira app in Slack and very happy with the Message integration. But if I read all the messages go to another app within Slack and then back to the Jira app and click Messages, it jumps t...
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Do you know if it is possible to have a custom template for Description field in Jira? What I think about is that it would be good to have a template instead of a blank field for Description field f...
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Hello, Why I cant cant receive notifications from project in Jira service management when ticket is raised from customer portal? I added my user mail qwertyuiop_27@inbox.lv to site-admins group...
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I would like to create a customer portal. But the only thing I can do is to add form for request types and a KB search. I want to publish confluence articles on the frontpage for example. I see Atlas...
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I want to create a task which will be automatically created and send a notification to email every 5th day of these months: Jan, Apr, July, Oct
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I'm trying to delete a custom field on a task and keep getting the message "Couldn't save your changes. Sorry, something went wrong and we couldn’t update your “Task” issue type."
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Hey there, Per the subject, I know when you close an alert in opsgenie the related incident in statuspage is closed, but the status doesn't change. What do I need to do in Opsgenie in the integrati...
- Question
- opsgenie
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Hi there, I have this in the 'Tags' section for the incoming create rule from JSM cmp_{{customfield_10204}}:{{customfield_10203}} The tags populate but with cmp_null:null Is there a way to drag o...
- Question
- opsgenie
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Hi all, I am looking at building up a rule to automatically update a statuspage component based on the alert coming in. I tried building an automation rule in JSM to construct a label based on some...
- Question
- opsgenie
- statuspage
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...ssueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true while (exist) { &n...
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Good day I want to create an automation between jira services and jira software, the case is as follows: I want that when I go from level 2 to escalation to development in a service flow, it automa...
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Hi, I had created an automation that converts all the service requests created by email form specific sources to incidents. The rule was executing successfully but suddenly starting to fail. In the...
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...().getLoggedInUser() issueManager = ComponentAccessor.getIssueManager() parseResult = searchService.parseQuery(user, jql) exist = true &n...
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Hi community, we are running a customer project in which the reporting has a heavy focus on the used request type for the Incident and Service Request issue types. Of course, due to human error, it ...
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Hi. I need to hide the customer portal from people outiside my organization. I open the customer portal in an anonymous tab and create a account with an personal e-mail for testing and i was able to ...
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Recently we upgrade to the latest versions of jira service management server version an automation for jira plugin stop to work. Executing a new rule an error message appears showing an unknown erro...
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Dear community, Could you tell me if it's possible how to add new Icon for insights objects ? PS : I'm not speaking of the avatar. Thanks a lot ! Youri
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Hi Atlassian, I want ask about automation on JSM. I want make automation, When I fill 1st field the other field will be autofill based on the field I choose. Notes : the 1st field wi...
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I need to create a custom export, I would like to place an export button on an existing item
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I have an automation that sets Security Level based on custom field "Assignment Group", which is a dropdown list. This automation is triggered "When: Value changes for" -> "Assignment Group": "Any...
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...wsEc2Instance\",\"Id\": \"i-cafebabe\",\"Partition\": \"aws\",\"Region\": \"us-west-2\",\"Tags\": {\"billingCode\": \"Lotus-1-2-3\",\"needsPatching\": \"true\"},\"Details\": {\"AwsEc2Instance\": {\"T...
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| Subject | Author | Posted |
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| 5 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |