We are struggling a little bit with the customer sign up for external customers. Jira Service Management provides following options for external customers: allow self-sign up, your project is public...
How can my agents create tickets for request types that are hidden from the portal?
Team Highly appreciate if anybody share the rule below . Thanks Step 1 : When Agent Shift Ends like 6 am to 2 PM Step 2 : If that agent tickets - Reporter (Customer) add the ...
need to add custom field with insight data, only active groups should b displayed
I would like to see the list of users who were notified of critical alerts.
The email connector service can fail when users modify form fields, or credentials change. We aren't necessarily immediately equipped to notice this and check the event log. Is there any way ...
I created a custom field with "Select List (single choice)" type. Is it possible to automatically set a Priority depending on their choice in the dropdown?
Hi there, I am building a little catch all queue to grab issues that come in that might not be caught by some automation. The automation is built around populating an Insight custom field call...
Hi all, Really keen on implementing this automation (or finding a similar workaround) without having to utilize the default Request Resolved customer notification. Has anyone had any success wi...
Hi, When I select a project and go to project settings and then request form I see that some custom fields are required. When I select the arrow for the drop down and hover over "Required" or "Remov...
I keep seeing those alerts on email queues (for me, connected to shared mailboxes in AzureAD/Exchange). I'd love to use Oauth, but wouldn't you need to consume a license ? The pop-up warning of non-O...
I need to listen to attachments added to an issue from the customer portal. If the file is added from JIRA, the listener is triggered, but not when the file is added from the customer portal. Is th...
Hi, Requesting your advise on importing multiple values into a Single Field. Trying to import the Roles however some Roles have multiple Department Department is an Object configured with Unlimite...
We're new to JSM, and still building/ testing it out. I noticed issues that were deleted in JSM are still visible as open in the customer portal. Is there a way for us to make sure that delete...
We are trying to modify tickets from an old employee to a new one. Is there a way to modify the ticket creator to be the new employee?
I've created my CMDB using Insight Discovery, and I've updated one object in Insight, then I make another sweep with Insight Discovery and it duplicates the object I've updated. There is a way to avo...
I need to select which parameters I want from the result of the scanner made by Insight Discovery. I don't know if that is possible besides select the patterns I can Configure. In resume, I need to ...
What is the difference between these two users? I am trying to deactivate the user named JiraHead 4 but I can't because it shows the Suggest Change instead of Update details. To ...
What is the difference between the accounts with actions "Show Details" and "Resend invite"? Do the resend invite not yet fully registered after they sign up? Please see the image below
Jira has a feature for admins to send an email notification to users for them to reset their passwords. What if the user is inactive to do the reset password within 24 hours? Is it possible the link ...
The normal setup of Jira to Log in is when you reach the maximum attempt of login asking you to do the captcha. But can we possibly set in Jira that we suspend an account when it reaches the...
On Email integration, I can choose an Email Address under my organization's opsgenie.net domain that, when emails are sent to it, creates an alert based on policies I configure in the integration.&nb...
Apologies if this is documented somewhere (I feel like it should be, but I didn't find..) I'm configuring an Email integration and expect to receive a high volume of emails to this address. I...
Team I am not sure , it is possible. I have scenario. Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected f...
Hi Everyone, In the attached image you will see the fields called instructions and '29/07/2022 new form' Form. I need both of these to appear in the box below department. Drag it won't work you will ...
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