Community resources
Community resources
Community resources
Jira Service Management
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Our on-call schedule rotates at midnight. I've been trying to create a notification rule for Schedule Start notifications that only notifies the person on-call on the previous day during business hou...
- Question
- notification
- opsgenie
- schedule
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We see there is a "notify next user (in rotation)" but this isn't quite what we are looking for. For example, say we want the primary rotation to be a senior developer role and the backup rota...
- Question
- opsgenie
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Hey, On my personal instance it is automatically set up so that when creating a new service in JSM you can also add responders or stakeholders: When checking a much mature cloud instanc...
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I'm a long time JIRA user, but new to JSM and OpsGenie. I'm working on my first project using these tools. I'm trying to understand what impact marking an Incident as Major has on an aler...
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Hello Good people, Below are the scenarios I am trying to make filters for: Show issues where 'Time to first response' SLA were met Show issues where 'Time to first response' SLA were not met...
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I know this has been asked several times in the past, however I still cannot discern a clear answer. Either that or the answers I have found don't apply to the current state of JSM. I have a s...
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Hello, Would appreciate some pointers. Seems in the past few days we lost the ability to CC customers on requests in Jira SM via email. This was working perfectly before and I as an admin do not rec...
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Need help how i get to know who made changes in Teams integraion either deleted it or modify it. Do we have Audit viewer for Opsgenie.
- Question
- opsgenie
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This morning my team members and I were unable to access my project via this URL: 1) This is the URL: https://mcmsnext.atlassian.net/jira/software/projects/DMN/boards/1/backlog 2) I was...
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Is there a direct phone number for JIRA support? My system is not working for my project.
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What is the best suitable way to get all the insight object's attribute options in custom field? I have an insight object with attribute "Hardware Condition". It is of type "Status" and it u...
- Question
- jira-service-management
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Good afternoon, I have a question regarding the projects that are created as Team Managed Project. Is it possible to create an access role that can only give access to the tasks created by that per...
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Hello, Would it be possible to have a an embedded link as custom field name? Such as " Schedule a call with Elif" and embed the calendar in the name?
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Is it possible to add a link as a custom field ( such as : schedule a call by clicking this link to follow up) at the end of the portal form for requester to schedule a call by clicking a link?...
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Hi, When Change request is Approved, all subtasks that are "Ready for Approval" status are moved to "In Development" Once i change the status to "Change Request Approved" in the paren...
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Is it possible to brand portals based on the Partner (client) accessing it? Alternatively, can more than one portal be created per project? We would like to be able to offer certain Partners thei...
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Good afternoon. I have a question about JIRA SERVICE. If we are an organization with different offices in different countries is it possible to have a different Help Desk for each office? Another ...
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Hello Community, We have a requirement of sending bulk emails to our customers, especially for change notifications. We are looking for a solution to this, as we now rely on manual emails and its ...
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Hi there! On one hand, I have a Project named "A" (a typical scrum company managed project, with Epic, story, task, etc...). On the other hand, I have a Project named "B" (a typical Service Managem...
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I have included the approval step for the "waiting for approval" status. Whenever the approver declines, He/she should get a pop-up screen to add the decline message. I tried to create comment screen...
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Hi, I want to implement : If parent Change Request is "Cancelled" then all subtasks should be set to "Cancelled" I have a 1 change request (Parent) then i have created 3 Subtasks which all are in ...
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I was trying to get the satisfaction date for some new tickets that have been created but i can't find how, I solved the problem of not storing date by using automation and changing a custom field to...
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Hello, How can I add an informational field in the portal view to assist the users to schedule a call to discuss the issue? Would it be possible to add a link to the end of the portal ser...
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Suppose, say the ticket is closed first with the resolution as "Done" and customer wants to reopen, The status can either go to "In progress" Or Reopened depending on the preferences set by Jira admi...
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Hello, I have a weird problem. We have 2 types of issues, Incident and Problem, and the Incident can be edited after it's status is Closed and the Problem cannot be edited after it's status is Close...
653 views 5 0 Deleted user November 29, 2022
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