Community resources
Community resources
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Jira Service Management
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Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
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...sed for other purposes (eg. true or false test). Important related documentation: Building Forms in ProForma Working with Service Projects Working with Software & Business Projects P...
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Hi there, I'm Pedro and I work as a Support Engineer for the Jira Service Management team in AMER. Since Opsgenie was released bundled with JSM we started receiving cases where the customers were hav...
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O'Zapft is! - Do you like beer? AI Insights for Beer Jira Service Management Apptoberfest Demo is ready for your drinking pleasure. Have a taste and let us know how you like it!
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Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience will ...
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Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to sha...
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For many, summer is the best time to get a little rest and relaxation in. But as Halpers, we like to mix our R&R with a little bit of GSD (get sh*t done). While we definitely had our fair share o...
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Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can cli...
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When we first built Halp, our user base was comprised mostly of IT professionals managing common technical support requests like keyboard replacements or access requests. Our feature set was focused ...
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The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differ...
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Hello Atlassian Community, Emily here from the Product Marketing team at Atlassian with some new exciting updates for Jira Service Management Server and Data Center 4.19 (full release notes here). ...
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THESE FEATURES ARE NOW AVAILABLE FOR ALL CUSTOMERS --- Hello Atlassian Community! Today, we’re excited to announce the rollout of two new incident management features in Jira Service Managem...
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チャットで同じような質問の対応に時間を取られてしまう…ということはありませんか？ リモートワークが主流になりつつある今、チャットでのコミュニケーションは非常に便利ですが、その気軽さゆえに同じような質問や問合せがたくさん来てしまい、手に負えなくなってしまったり、同様の対応の繰り返しに無駄を感じているという方も多いのではないでしょうか？ アトラシアンの新製品「Halp」は、Slac...
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Today, we have the privilege of featuring Community member @Kaj Sennelöv, a Team Lead and PM who has embraced change toward success and growth at Twikit. Read on to hear more about his path, h...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
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Jira Service Management (JSM) serves as an innovative ITSM system for dev, IT Ops or business teams. Through an integrated service desk, customer or user requests can be worked on. Furthermore, issue...
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If you have been working with Jira Service Management for a while, you may know that it’s not possible to prevent notifications to be sent to specific customers or organizations. When turning off not...
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Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are...
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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Atlassian has created a plethora of project templates for Jira over the last couple of years. This makes it easy for anyone to get started using their products. Each template has been tai...
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One of the most common questions that we get from our larger clients is whether they should combine all of their Help Desk teams into a single project or have multiple projects. If you just want the ...
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Recently our company built a demo JSM Service Desk that integrates with Insight (Better Snacks Through JSM). Our Snack Service Desk allows customers to order a snack, chocolates only at the moment. ...
