Community resources
Community resources
Community resources
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Jira Service Management
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Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components t...
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Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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Hey everyone! The purpose of this Community article is to provide a couple example queries for using this experimental API with both cURL and Postman, which is in reference to the KB API Developer ...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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As tracked at JSDCLOUD-4317, Jira Service Management's CSAT survey comments are not searchable via JQL. This article introduces a workaround to make them accessible via a custom field....
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Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
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Hi everyone! This article is to provide a quick overview of how to pre-populate fields (such as: summary/description) from a Customer Portal URL. To do this: Navigate to a Customer Portal R...
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Problem When trying to open attachments via notification email, sometimes you can face a 500 error, like below: Customer notification Error when trying to open the attachment ...
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We are very excited to announce that work categories can now be used across all of your service desks (these were previously pre-built into the ITSM template). Additionally, we’ve shipped feature imp...
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Hello Atlassian Community 👋 Today we’re excited to announce that seamless conversational ticketing is now available in Jira Service Management. Meet your team where they already work to capture re...
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Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
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Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-demand. Watch now, from any time, anywhere. ...
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2022年3月16日(水)に開催された、Jira Service Managementの「自動化」機能をテーマにした、アトラシアン主催の無料Webセミナー『「自動化」でITサービス管理にスピードを ー Jira Service Managementで実現するハイベロシティIT』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからアーカイブ...
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Starting this week (16 March 2022) we are rolling out an exciting new feature that will help welcome Internal Customers in your help centre. Just to recap for those at the back 😜, there are two ty...
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We often implement Jira Service Management (JSM) as a service desk solution to most of our customers and we clearly see from year to year the work of their dev and support teams is becoming more and ...
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Problem When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the exampl...
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Latest information We have recently publish a blog providing information for the upcoming SSO for Portal-only Customer Accounts feature. Please have a look and leave a comment with your thoughts ...
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This workaround is meant to help JSM customers/users that have projects that already have ProForma activated but would like to use JSM Forms instead. For such scenario, I already have Pr...
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Howdy everyone! The purpose of this post is to share with you all the new documentation created by the AMER JSM Team in the last few months. In the past quarter, the AMER JSM team has been workin...
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Howdy Jira Service Management Community! 👋 I'm Dave and I'm an Atlassian Enterprise Community Leader. I'm not an Atlassian employee, but a customer like you. I love Atlassian's products and spend ...
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Jira Service Management can be used to help many different types of customers in many different ways. For many customers, raising support through emails is one of the easiest and most convenient ways...
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
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Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
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Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
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Hi Everyone, In this video tutorial we showcase how you can build a Jira Service Desk using Forms. You will be able to build a full end to end Jira Service Desk with the help of pre-built Jira Templ...
