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Community resources
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Jira Service Management
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Have you tried the new form builder in Jira Service Management? My name is Pete Preston and I’m a Product Marketing Manager on the Jira Service Management team and the former marketing manager for ...
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Hello Community, We are glad to announce the ability to use DMARC to improve security for incoming email requests in Jira Service Management. Domain-based Message Authentication, Reporting, and C...
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Hi Everyone, We are happy to announce a new video tutorial series on Jira Service Management (JSM) and Jira Software synchronization (JS) using Jira Automation. Audience: - Organizations t...
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Hi everyone! Atlassian University is looking for 15-20 volunteers to test our newest training course, Get started with Jira Service Management, and provide feedback on the experience. The course is...
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Change is something that most people would initially reject why? Maybe it has to do with something that you don’t like or could be that you’ve gotten used to another thing and the switching routine j...
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Hi everyone! We are currently running a new Jira Service Management Lightning Talk series and we want to keep the conversations going after each episode ends. As part of our follow-up ...
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If you’ve been wondering, how to perform multiple creations of JSM organization or how do you import a specific set of customers into a specific Jira service management project (JSM project). Look no...
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Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA thresh...
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In April of this year, we acquired ThinkTilt, the makers of the Marketplace form building app ProForma. Following a lot of integration work, we’re excited to announce that we’re rolling out a new no-...
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Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time...
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.21...
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We built our app, so it’s no wonder that we like it. But experience shows: We have more satisfied customers, and a modern IT support process which feels fresh and exciting. Tobias, yasoon's co-foun...
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Update We have just deployed an update to this feature that lets project admins choose which display format is best for each SLA in this project. Learn more below. Starting in December we...
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Jira Service Management can be used to help many different types of customers in many different ways. For a customer service management project where your customers are external to your business, bra...
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Hi, JSM users! Today we're highlighting one of our amazing Community Leaders, @Gaurav! Read on to hear his favorite JSM features, how he uses asset management and CMDB features in JSM, and his love...
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Businesses today are more data-driven than ever. While most efficient service desks today have Jira ITSM (ITSM) software in common, an effective agile reporting tool that builds on top of Jira and co...
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Over the past two years, thanks to the pandemic tons of teams have joined in on the conversational async distributed work-life by either adopting Slack or Microsoft Teams. For many companies the shif...
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The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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This workaround is meant to help projects where it is necessary to assign a new issue/request directly to a specific agent to better organize the queue management. For a such scenario, ...
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Language support is a great feature so we can translate the customer portal, request types, and notifications on a Service project. Although it seems that the Request language field is set based on...
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Is your team growing on Jira Service Management? Do you have multiple projects that require automation rules? Are you looking for a way to help your admins scale their instances with automation? If...
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This workaround is meant to help projects where it is necessary to change the contents of the summary field to better organize a project queue. For this, I used ProForma with Automation For Jira...
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Hello Atlassian Community! Today, we’re stoked to be introducing activity feed filtering, a new incident management feature in Jira Service Management Cloud. By filtering the types of the event...
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Hi there Atlassian Community, at yasoon we spent some time researching about current ITSM challenges. We concluded our thoughts in the so called ITSM Workbook - yasoon Gone are the days ...
