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Community resources
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Jira Service Management
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Today after updating browser, fortunately, my Github account start to use the dark mode, so I am so happy. Long time ago it was a needy feature to me. On-Prem: https://jira.atlass...
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hi, everyone! Thanks for joining this week's webinar!, "5 reasons to upgrade to Jira Service Management Premium". Here are the resources we mentioned, and the top questions with ...
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...earch = USER.search_user(names, pull="active", user_type="customer", skip=True) for name in search: get_account_id.append(name.get("accountId")) for aid in get_account_id: delete = L...
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Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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Is your company using shared Slack Connect channels to provide customer support? For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customers....
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Hi Atlassian Community, Emily here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center 4.16 ...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
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Check out a fireside chat with Business managers from G2 and Pipedrive moderated by Halp’s former Co-founder. Learn why their IT and business teams looked for a better way to support their teams wher...
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Hi Community! The former Mindville Insight team have been hard at work bringing greater integration between Insight and Jira Service Management. You may have heard we integrated Ins...
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Insight in Jira Service Management is currently available as part of an Early Access Program (EAP). Insight in Jira Service Management is the new asset and configuration system that c...
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We recently rolled out some changes to the request types pages. You might remember the old experience… And you might be familiar with the new experience… ...
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2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messag...
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We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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I was looking through different community questions, when I came across this post. It was a unique case and it got me wondering if it's necessary to have such information at your disposal and what wo...
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We use Jira Service Management as the front facing solution for customers to report issues and feature requests for our products. As we use other Atlassian products, Jira Service management inte...
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Hello Jira Service Management community! It's time for some more advice for working with Insight. We’ve spoken about what data to include in Insight, we’ve discussed how to structure it, the next ste...
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Hi Atlassian Community, My name is Emily and I'm a product marketing manager on Atlassian's ITSM team. I'm excited to share some new updates from our most recent release, Jira Service Management Ser...
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今回はCloud版Jira Service Managementのカスタマーポータル上にフィールドを追加する際の手順を一歩ずつご紹介したいと思います。 今回の題材はサンプルで用意されている「Set up VPN to the office」のリクエストタイプを題材にデフォルトのフィールドの Summary（要約） Description（説明） Attachment（添付ファイル） ...
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Atlassians are among those millions of chat platform enthusiasts. We use Slack to facilitate real-time conversations within and across teams, to share news, and – as chat has become an integ...
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Hello again! I hope you’re keen to learn more about Insight. Following on from my previous article where I shared some advice on how to decide what should go into Insight, I’m back to discuss how to ...
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Atlassian University is experimenting with short duration courses. We will use the short duration model for the upcoming ITSM/JSM Cloud training. As part of this experiment, I’d like to gather your i...
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Hi Atlassian Community, I’m Molly Bronstein from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Management Server and Data Center ...
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In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. We’re proud to announce today that what began as an idea...
