SnapAssign Shift Support — Smart Assignment That Works When You Do

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In today’s global teams, work doesn’t stop when the sun sets. Your Jira assignment rules shouldn't, either.

In today’s global teams, work doesn’t stop when the sun sets. Your projects continue, your customers need answers, and your Jira issues keep coming in.

That’s why your assignment rules should work around the clock — just like your team does.

At Snapbytes, we designed SnapAssign to understand real-world operations. And that means not just who’s in the team — but who’s available right now.

From Day to Night — Smart Shift Awareness

SnapAssign’s Shift Support feature ensures that issues are automatically assigned only to active team members currently on duty.

Whether your team follows daytime office hours, alternating night shifts, or operates across multiple time zones, SnapAssign dynamically adapts to everyone’s working hours and availability.

If a teammate is off shift or on leave, SnapAssign simply skips them — no delays, no manual reassignments.

Each task instantly finds the right destination, ensuring nothing is left waiting overnight.

🦉 Bytesy’s wisdom: “A task for the night crew shouldn’t wait until morning!”

How It Works

• Define Working Hours: Customize calendars for each team or member — from 9-to-5 schedules to full 24/7 coverage.
• Set Time Off: Team members can mark leave periods so SnapAssign automatically excludes them from assignments.
• Dynamic Rules: Combine shift logic with SnapAssign’s existing methods — like Round Robin or Load-Based assignment — for complete flexibility.
• Global Compatibility: Works seamlessly across time zones for distributed teams and support operations.

With these capabilities, your Jira instance becomes truly responsive — reflecting how your team actually works.

Why It Matters

For support teams, ITSM operations, and global service desks, timing is everything.

Delayed assignments often lead to missed SLAs, longer resolution times, and frustrated customers.

SnapAssign’s Shift Support keeps workflows alive 24/7, automatically routing issues to available teammates — day or night.

The result:

•  No waiting queues overnight.
•  Balanced workload between shifts.
•  Happier teams and faster responses.

Available Now on Atlassian Marketplace

If your team works in shifts, it’s time your assignments did too.

Try SnapAssign – Smart Assignments for Jira, and let automation keep your projects moving while your teams rest, recharge, or take over the next shift.