Jira Asset Schemas are not loading

[AutomationSyncUser]

I recently enabled Assets on my Jira Cloud instance, but I am unable to create or view schemas. I keep receiving a generic error screen (attached).



Troubleshooting that I have tried: Refreshing the page multiple times. Waited several hours for provisioning. Verified that JSM license which has Assets access is enabled.

Are there any specific global or other level permissions needed to have in order to access these that I need to validate or any other way to fix this?

[Shalini Pradhan]

Hello @AutomationSyncUser ,

Good day! Can you share us your cloud site URL?

[Marc -Devoteam-]

Hi @AutomationSyncUser 

I have request assistance for you from Atlassian Support.

They should be in touch within 2 working days tops.

Here on the public forum we can't solve this as we don't have permissions on instances.

[AutomationSyncUser]

Hi @Marc -Devoteam- 

Can you also share the steps for as to how to reactivate this for Free Plan Tier only

[Marc -Devoteam-]

Hi @AutomationSyncUser 

You don't have access to Assets on a free tier plan.

You need to be on a paid Premium plan to use Assets.

[Rilwan Ahmed]

Hi @AutomationSyncUser ,

Even i faced same problem when I tried. Seems it is not yet rolled to our sites.

Some details in https://community.atlassian.com/forums/Jira-Service-Management-articles/Assets-is-now-part-of-Service-Collection-Standard/ba-p/3175576