Alert creation settings

[Saki Okubo]

What are the differences and use cases between creating alerts in the Integration settings and the Sync settings within Opsgenie?

[Rafael Meira]

Hey @Saki Okubo 

In Opsgenie, alerts can be created and managed via:

Integration Settings

• Purpose: Create alerts from external systems.
• Use Cases: Connect with monitoring tools (e.g., Integrations), ticketing systems (e.g., JIRA), or custom APIs.

Sync Settings

• Purpose: Keep alert data consistent across systems.
• Use Cases: Bidirectional sync of alert status and details, auto-resolving alerts, integration with Slack.

You can read more about it here: 

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-another-opsgenie/ 
https://support.atlassian.com/security-and-access-policies/docs/send-alerts-to-opsgenie/

Best,
Rafa