Are we having any problems related to notifications?

Question

Hello to all!

For the last 20 days we have been seeing that a large part of the team, but not all of them, have not received notifications or only received an SMS. Usually SMS, call and APP notifications arrive. I tried to contact the spoorte, but not having the .atlassian in the url does not allow me to move forward.

We checked the status of the servers and they are not down, we checked configurations, versions and updates and we are fine. It happens for both Android and iOS. It stopped working from one day to another.

Is anyone else having the same thing happen to them?

Rafael Meira_bepskb · Answer

Thank you for clarifying @Maximiliano Cantarell

Maximiliano Cantarell · Answer

Hello Rafael, how are you?

I bring news!
It seems that the problem comes from a specific phone company in Argentina called Personal.

I leave this message just in case someone else has the same problem.

Rafael Meira_bepskb · Answer

There could be the issue, but I could investigate, only with more information... I'm not able to access your account and determine in case there is an issue or not, unfortunately.

The best way it would be for your tech team to open a support request for further investigation.