I have a Jira Service Management project with a service desk where people who do not have licenses can log issues for our IT, Data, and Dev departments. I have set up boards in Jira Software where th...
Hi All!! I have this issue. I have a custom field that is populated in a post function with a group. The thing is that when I try to transition the issue is showing me the following...
Hi I'm an admin of a project in Jira, I would like to know if is there a way to change the Email notifications format to txt for just one customer, a specific customer (who doesnt have an...
Hi I have enabled the customer satisfaction as attached but the user is not getting any e-mail when his/her tickets are closed. Please let me know if I have missed anything t...
Can we disable the key that is literally appended to everything in the system including the subjects of emails?
Hi, Is possible create an article in confluece from issue in jira? I look for create a report from an issue o generate a template with some data from a project/task issue. Th...
Do we have to use the portal with requests etc for customers to access or can we just disable it completely?
Hi all, Is there a way to identify group usage in Jira Cloud? I need to find out which projects had been assigned to a group. I've try the advanced filter, but it will pick a user of the grou...
I Have set up the SLA's and they were display perfectly fine when viewing the ticket in the queue I have logged a ticket again, when i view the ticket in the ticket queue, it doesn't sho...
Hi! In our project we tend to receive several issues via email that we don't want to measure as an issue in our project, so we proceed with manual removal. Just in case to clarify, there is no ...
Hi Jira Community, I recently updated the Time To Resolution SLA we had as shown in the screenshot below: Then suddenly some old tickets are showing in the Time To Resolution report which makes...
I am 99% sure this happened originally on the default workflow etc, but various edits to work flows and screen schemes must have kicked it off. I want to get the status of an issue to automa...
We are setting up a process for incoming requests, with hidden fields set on the customer portal. One of these fields is 'Assignee Group' we cannot use this single group field in the workflow approv...
Hi, Looking for detailed end user documentation on how to get started with insight. Not really able to find anything in depth. It is either marketing information or just basic stuff like create a sc...
Dear JIRA Support, At the moment we have JIRA setup with both application and Database in one VM. We wish to separate our Application and Database to different VM and also change our databas...
I cannot get a custom field "Product" to appear in a list to select in a Request Form. See the issue. It appears OK in the context list but should it? And it can be added in another Requ...
FAILURE OAuth token not defined for connection. OAuth Authorisation required. 25/Aug/21 6:42 AM this is from the log when testing email request and when testing m...
I have been trying to automate an email at the end of the day that has a summary of all unassigned tasks. I have created the automation, but this rule send email for every unassigned issue that the J...
About to set up my first JSM project for my IT department and looking to leverage the learnings of the past in terms of metadata configuration and structure. Beyond the defaults, is there any guidanc...
Found this article about customizing the workflow statuses as I want to rename the statuses displayed in the customer portal but couldn't find the same page on my service desk. https://support...
I have created a custom field with drop down options and need to add and edit some dropdown options. How do I do this? What I have done: Settings > Issue Settings Custom Fields > [custom f...
I am testing Jira Service Managment Free version However for a few reason, I am using storage very much like below. what happen? If i use it continually... (Sorry. it is Kore...
Need help with getting a user to be able to reply to an automated email out of Jira cloud and it show up in the comments section. The Issue ID is part of the subject line. They have access to the sit...
We'd like to see a board for our JSM project, where the tickets are the results of a particular saved filter. Is this possible?
We as a company cannot let other apps talk to anything like a https://automation.atlassian.com/pro/hooks/<...> for an incoming WEbhook Url and may need a custom subdomain to this url...
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