Jira Service Management

Currently, our SLA reports show the results for ongoing SLAs for the past 7 days.  Is there a way to change that to the past 30 days?

• jira-service-desk
• sla

Heya, we have a problem with the Mail filter from our Customer. I got this information from the Customer: "Identified by DLP check. Header matches ^(From|Sender):.*@Customer\.com" If we Receive a...

• jira-service-desk

Need to generate the Users Worklog Activity report from JIRA. Purpose is taking the timesheet report.

• jira-service-desk

I'm trying to do some analysis on all the service desk issues for a project that my team has done this yaer, but I cannot find where to do it. Does anyone know how?

• jira-service-desk

We have a client who gets a blank screen when they login as a customer.  We can use the same customer login from other locations and have no issues.   This is JIRA Service Desk online.&nbs...

• jira-service-desk

Hi,    I'm trying to define requests types from the email of our service desk, but i cant. When i click on "Activate Request Types", the JSD show me "To receive requests by email, yo...

• email
• jira-service-desk
• request

Hi Team,  Our JIRA SD URL is https://detech.atlassian.net/projects/DETSUP/queues/custom/1 and currently our account having 6 agents. My Question was is there any why to hide supported agent na...

• jira-service-desk

Hi, I am trying to listen for the ServiceDeskCommentEvent event. i am able to listen for jira issue events by following the following https://developer.atlassian.com/jiradev/jira-platform/guides/o...

• api
• jira-service-desk
• jira-service-desk-development

Exporting from data from sysaid into jira service desk 3.3.0.  The organization field does not get updated with the company name.  Anyone have any suggestions. Or is it not possible to impo...

• jira-service-desk

Hi, does somebody know wether it is possible to communicate with the customers of a service desk via hipchat? Usually our customers have issues where it is useful to be able to share their screen w...

• hipchat
• jira-service-desk

Hi All, does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk? In our business model we track the effort that we...

• jira-service-desk

Hello, I have a Service Desk Project ("SUP") where my customers will create "Incidents". The agents will look at the incidents, and, if they are valid, they will create "Bug" in a JIRA Dev Project ...

• issue-link
• screen

In one of our Service Desk projects when you comment on an issue there is an Attachments button on the toolbar of the comment box. You can click it and choose to attach a file to send to the customer...

• jira-service-desk
• attachment

I use Jira servicedesk and the xxx.atlassian.net mailadress. In Documentation I found instructions that Email processor filters the emails using information stored in the database. But no information...

• email
• jira-service-desk
• spam

I am using JIRA service desk server 7.3, looking for a solution to create a interactive field which shows list of values from database for users to choose from (eg. database clones), if user wants to...

• app
• jira-service-desk

Hi, I'm looking to auto create tasks when someone emails an email, that being said the email itself is a group so when it asks me for the email and password for the desired account to auto -  c...

• email
• g-suite
• jira-cloud
• jira-service-desk
• task

I can't edit workflows once they are created. I want to add remove status's so I don't see a bunch of irrelevant ones. How can I do this, it keeps on saying I need to disable the workflow but I...

• jira-service-desk

I can't figure out how to set up my email to automatically create/update tasks.   I'm using G-Suite and I have 2 step verification enabled: I created my own server for my email in specific. F...

• email
• jira-service-desk

Setting the customers'avatars is no more possible on the View Profile page as an admin, sice a couple of days. How can I do this now ? Thanx for your help, Julien https://xxx.atlassian.net/secure/...

• jira-service-desk

Hello,  How can I filter issues in Service Desk Customer Portal bu custom statuses? Standard filter by statuses (open and resolved issues) is not enough.

• customer-portal
• jira-service-desk

I would like to be able to set up an SLA to report on - where all requests are dealt with in less than 2 weeks   is there a way to do this in Jira Service Desk?

• jira
• jira-service-desk
• sla

Hi, Is it possible to change the "Forgot password" to "Unable to login?" Or similarly, the "This instance does not support password reset. Please contact the system administrator." is changed to so...

• jira-service-desk

Hi All, I am aware that the customer portal can be made to only show end users only specific fields and hidding others. My question is from the perspective of a Service Desk Agent creating tickets fr...

• jira-service-desk

I'm working with JIRA service desk on a cloud instance, and I'm unable to create customer requests using the REST API.  Creating via the interface works without issue. The body of my POST ...

• answers-developer-questions
• jira
• jira-service-desk

Once I select "done" or "rejected". the service desk issues still show in my "open" queue. Is there a way to move these out of open status?

• jira-service-desk