Jira Service Management

Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is inte...

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I have this error then I try to create new issue (task). Where is the problem?

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What does it mean: You are using HSQL DB, which is an in-memory database and susceptible to corruption when abnormally terminated. DO NOT USE THIS IN A PRODUCTION SYSTEM . Instead we recommend usin...

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I set the Hip Chat notification for creating issue and I have a message on Hip Chat like this: "The post function should be configured after the issue is actually created within the transition for pr...

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How can i associate a user with a particular project

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We have a customer that uses JIRA and plugin Service Desk. They want to let their customers access JIRA but not see SLAs, is it possible? (I know that is possible to restrict users to customer port...

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Is there any way to select Pre-configured Canned Responses during workflow transition(Screen) such that users could be able to select appropriate Canned Response during workflow transition itself.

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We want to use JIRA Service Desk for our end customer support, where we, on one hand, may get kind of pre-sales inquiries via E-Mail; and support inquiries from existing users of our platform. Howe...

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Do you now how to set friendly URL for Customer Service Desk (JIRA Service Desk) instead of: http://xxx.xxx.xxx.xx:8080/servicedesk/customer/xx/? I want for example http://servicedesk.mycompanydomain...

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I have a problem with Service Desk form for customers. I add some required fields but there is no information, when customer didn't fill it. I've check radio button option and a select list. Please h...

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I would like for my users to see issues that they have access based on security level in the customer portal. Currently they are able to see in the customer portal only issues that they create. For...

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Hi, I am new to Jira and Jira Service Desk. I would like to know how can I export them as excel? Thanks.

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Is it possible to use other group of users for Service Desk? We don't want to use our JIRA users limit for the customers od Service Desk. Is it possible to separate it?

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Hi, is there any way to interface JIRA Service Desk with an existing web site? What I would love to do is accept a ticket via a form on my PHP web site and process it via JIRA Service Desk. Mayb...

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How can I translate JIRA Service Desk? I found in file jira-servicedesk-1.2.5.jar folder i18n with the file "sd-i18n.properties". How can I copy it to new (translate) file and create a jar file? Anyo...

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Is there a polish translation for JIRA Service Desk?

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How to add a new field under Service Desk “Customer portal” activity type, edit form. I want to add there new visible fields.

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I have created a custom field of the type User Picker (single user). When I create a new issue with this field in the issue creation screen, I get the option to search for users awhen logged in as ad...

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How can i setup queues that allows for issues logged to be routed to them Is their any documentation that spekas to queue setup ?

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How can i setup say the Customer Care group to receive an email when certain issues are logged.

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We are deploying Service Desk as an internal help desk solution. We have several groups that will be using it and are creating groups in the customer portal for each group's issue types. Is there any...

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Why does it seems like once your logged into the JIRA Service Desk , its for the entire day as the screen does not time out at all

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It is possible that the customer portal, you can add transitions workflow, so that the user can run? I configure the user within the Service Desk User, so could not access the issue to transition.

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In the look and feel section of our Jira instance I have uploaded a new logo. This won't appear in our default browser (IE 8) when accessing the site. It shows a box, the size of the logo with a red ...

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I have created a Custom field of the type "Date Picker" when I click it when creating a new ticket in our OnDemand Jira Servicedesk project. No calender pops up, nor can I type a date. When I click...

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