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Jira Service Management
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Hello Community, i am using jira service desk as one channel for our customer order process. That works fine, but now i need some multi staged or multi level service desk solution. The reaso...
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Hi User selected "Import Order" SLA 5 H User selected "Other" SLA 1 hour I would like your help to determine the SLA period in this way. How to ?
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Mails are not processing and ticket are not getting created in JIRA service desk. Showing error as "Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "AUTHEN...
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Hi, we are looking at putting our business application registry into Insight (Asset M'ment). We currently have our application registry in sharepoint, we are looking at moving that into Insight but ...
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Hello there. My issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/2177487. It occurs intermitte...
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Buenas tardes En un proyecto ya configuré para crear incidentes a partir de un correo pero no encuentro como escribir la respuesta y que se le agregue el número de folio que se creó y que si los usu...
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Hello all. I'm in the process of setting up a new Service Desk for ONE specific application. It seems that if I try to make use of any form that is associated with 'Logins and Accounts', ...
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I downloaded the Assets file from the Atlassian Marketplace, uploaded/installed it in to my pre-production area and then enabled it. Jira said it had an error and then it kicked me out and gave me&nb...
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We've just purchased JSM and moved our Opsgenie instance under that umbrella. We're using the JSM integration so alerts in Opsgenie are creating issues in JSM. In the Opsgenie GUI, we can see the li...
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Hello, I am still new to Jira and working with Insight/Assets. What I would like to do is when a "New Employee" request is submitted via my service desk portal, I would like to add this person...
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When adding customers to a project, they often disappear on the Customer screen. They are also not added on the People screen for the project. Some of them do receive the invitation email and are abl...
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I'm currently trying a demo of Jira Service Management and am trying to setup a new schema in Assests. I'm able to create a schema, but when I try to create the first object (either by clicking the l...
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Hello, I was looking into the possibility of using created Confluence Cloud (Con) content inside of Jira Service Desk rules For example https://cdn.stardock.us/support/uploads/msedge_202...
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I have an Asset Object named Assets, which has a child object named Computers. I used the import csv tool to add an object under Assets. Now I have an update that requires that already created object...
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I know that we can enable CSAT feedback after a ticket has been resolved, but I think it would be really useful to have a pop-up prompting users to provide feedback on how good a form is in the porta...
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Hi All. I'm just starting to setup our JSM trial instance and am wondering about best practice for setting up the JSM email with Office 365. We currently have a "Shared Mailbox" that our support te...
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We have a standard drop-down for IT tickets indicating what plant location the problem is at. We want to kinda add/change some options to account for the increase in remote workers. I'm h...
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Hi folks, We have an automation rule where we use the Send Email action, and send a list of comments on the issue. The list of comments sends successfully via email, but it is sent in chron...
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I would like to know which software to manage asset do you use. Jira Insigh is not bad but is not intuitive and very poor with reports... What is your experience? I have found lansweeper which has a ...
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Hi Team, I have new customer l so, customer will send email to me from (for example: xyx.com will trigger by codless applcation) and jira issue should create after sending mail in specific...
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HI, How can I make an attribute mandatory in object type?
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HI, 1- How can I create attributes in asset management but I need this filed to be drop down list like status filed 2- Also if I want to add attributes for example Owner and this attribute ...
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I created a Jira Service Management project which had 12 members(Admins and agents) in our Free Plan. I have reduced it to 7 members now but I still see in our billing UI that there are 12 agents and...
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Hello, Is there a way to reorder your list of issues? Looking for a way to prioritise the order the work is completed in... Cheers Dan
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 5, 2025 5:37 AM PDT |