Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
We have two types of customers, those who have paid support and those who doesn't. We want to differentiate natively in JSM one from another. Customers are able to pay for certain time for ...
-
If I set up integration between Jira Service Management and OpsGenie using the cloud integration, I can configure the integration like when to create alerts, when to acknowledge alerts. But if...
-
I am finding an automation rule which is retrieve the users of the Jira project and using this variable I can match with attribute of asset Last User and store another attribute. Which is...
-
I created an Article and it is correctly showing up as I search for the topic in the portal. However below the Title it is displaying the very last sentence of the article (which is not directly rel...
-
Hello, currently we are looking at the possibility of using Jira Service Management in the Data Center version. In the change management process, the date field feature should be used. However, the...
-
Hello, currently we are looking at the possibility to use Jira Service Management in the Data Center Version. On the topic of email processing, we are looking at the requirement of processing a rep...
-
What options do I have for connecting external reporting tools in use case reporting? In our case we are looking at Jira Service Management (Data Center version) The system should offer the possi...
-
How can I notify a group of users of a scheduled change via email whilst normally only beeing able to notify one single user. Could I potentially use Automation and how would that scenario look like...
-
Hi. We've got Jira using our local AD for user management. I've got a phone number in the AD object... is it possible to copy the AD attribute into a Jira custom field, called phone? Tha...
-
Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to create agent groups and assign an agent group as agent to a task. Curr...
-
Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to display changes that happened in subtasks in the parent task. However,...
-
Hello! I am working on a form to request software for my organization. We have a non-JSM version of the form, but it's ancient and clunky. So I was aiming to replace it with a Jira form. Currently,...
-
Hello, as we are currently looking at the Data Center version of Jira service management, we are looking into the feasibility of addons for the Change Calendar and have found the following addon. h...
-
Hello, currently there is no change calendar available for Jira Service Management in the Data Center version as there is for the Cloud version. Is the introduction of the change calendar for the Da...
-
HI, Iam using JSM 5.4.1 and I configured some approvals in the workflow. but if I want to remove some user I can't do this and it is added again :( and i have to remove the filed completely t...
-
I would like to be able to provide a report to certain leaders (who may not have a JSM license) regarding the actual satisfaction comments agents are receiving. We have already utilized the sta...
-
I created a select list (custom field) in issue. if it is not selected and "To do" status is changed to "in progress" or "in review" or "Done" a pop up should show. Note: (Without selecting field v...
-
Hi, When adding comments to an issues and you '@' someone it only allows you to '@' agents and the reporter of the issue - no extra customers. If you have added requested participants to the issue ...
-
How can I add the search bar to my Jira portal to look like this? Still reading articles and most say it should appear automatically once the Confluence page is linked to the Jira portal via the Kno...
-
Hi, Today we had a problem: some of our tasks disappeared. Nobody could have done it, and in history it wasn’t recorded. What can we do, maybe there were some technical issues?
-
Hi together, i need your help about my problem to get a "statistik" of our used organization´s. I have created a rule that when a ticket is created, the domain of the mail is ...
-
Hi. The objective I want to achieve is the following or get as close to it as possible - Ship devices out with QR code on packaging (we have Asset Management App) Internal/External eng...
-
Hi Team, Could you please help me on the following points? Sorry for the multiple questions. I was able to embed a hyperlink in a request form, but the link shows up in black color and neith...
-
We have recently launched help center, which allows to create a bug, suggest a feature. It is hosted e.g. at: https://<company>.atlassian.net/servicedesk/customer/portals When user enters it...
-
Hi, Can some will help how to remove the Actions tab from the issue view form. Please finds the attached screenshot for your reference. Thanks,
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 8 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 16m ago | ||
| 2 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |