Is there a way to forward the Jira ticket via email that will include the email thread and attachments to a participant without including the reporter? Sometimes I need to send the information to an...
I need to show the customer my company address and not the atlassian cloud address using HAproxy. eg. www.mycompany.com/support ---> mycompany.atlassian.net/servicedesk/customer/...... Has anyon...
Hi there Does anyone have experience or know if it's possible to enforce 2 factor authenication for specific customers (i.e. not all customers) within the Jira Service Desk Portal for a Cloud hosted...
Hi all, I try to create the following: when I click on "reply to customer" next to "internal note" in a request or whatever, the status should change to "waiting for customer" right a...
Hi everyone, I would like to create a Filter where I can search for the tickets that does not have any "Confluence Page" linked once they have been closed. Can this be done in any way? Or is it may...
ANSWER: Connect to the database and mark all the Jira modules to true. My error was due to the upgrade disabling all Jira modules for the install. Once I went into the database and re-enabled all t...
I have a JIRA Server that has Software and Service management on it. I recently upgraded Software to 8.20.1. I tried to upgrade Service Management to 4.20.1, but the upgrade did not go well at all. A...
add organizations: how can I add a support tariff to a customer?
I need help with the following automation error: "Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Repo...
Greetings, We had our Service desk (Team-managed service management) getting emails to issues from our company mail directly. Since we changed password on the email it stoped working. Now we...
Hi All, Good day! I would like to seek your assistance with this request. We are currently working on a HR Service Management form for "Training Request". This form consist of several approval sta...
Hi there, we're trying to set up our asset mgmt in Insight (Cloud) which works ok for hardware etc. once you got the hang of what should be an attribute and what should better be an object (type) in...
After upgrading Jira, I've noticed the following in the configuration of the email channel. I would like to make an attempt to reauthorize the account. I believe that this will "refresh" t...
Hello, we have a problem with our knowledge base. We create an index page, so that our users can click through our article structure, so like a table of contents, where you can open sub-chapters. ...
Hi! I'm getting crazy... When I get answer via e-mail, JIRA creates a new ticket with subject RE: xxxx How do I change so that this answer is in the same ticket, I don't want a new ticket for ever...
Hi everyone, I have created the automation below that runs every time a ticket is set as "Completed", and what it does is setting as "Completed" every ticket that is linked to it. After a couple of...
Hi, Can I create a JQL filter with which I find all issues where field X has the same value as that of 1 particular issue? So in TICKET-12345 field X = red Do I get all issues where X = red And i...
Hi There Atlassian Community, I'm pretty new to Jira. I have Admin Rights and have added two new users. They received the invites, accepted, I am however not able to assign calls to them as th...
Hello! I am trying to create a queue to show all service requests in a single page, regardless of who the assignee is or what the status is (all unresolved ones only, naturally). This is meant for...
hi, we continue to implement JSM into the technical support service. The problem is, we use a portal where customers can see their tasks and correspondence with support, we do not want the user to se...
On my computer, when I go to the page where we embedded the widget it shows that the content is blocked, but under the Customer Permissions > Service project access, our setting is public...
Hi, I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team. How can I enable the feature to allow ...
Hi support, Can you assist with an issue I'm having where I've granted a new user access to our Jira and Confluence platforms? The invitation emails are not being received by these users. I'...
Hi - In our team-managed project I added the internal Admins and Agents, but we need to now allow employees to access the portal and create tickets. When clicking on the "Channels" optio...
I am working my way through the JSM Project Admin training and am confused by something. I see the both collaborators and agents have different permissions but are assigned to the same role - Servic...
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