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Jira Service Management
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Can techs schedule tickets to be worked on at certain times? Preferably with a day schedule/calendar
Hi all, My new company has fairly hastily set up Jira in the last 12mths. I have little experience with Jira however as a team leader I'm throwing myself in and hoping to learn some things while imp...
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Hi, Are there instructions for uninstalling Jira Service Management that is running on the same server as Jira Software without breaking Jira Software? When I tested the uninstall feature fo...
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Hi All! I'll start off with some info on our Service Desk setup. This SD is used for an organization, that has several teams with their own project spaces mapped to the portal. Automatio...
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Hi, We noticed an issue where naming of file uploaded has changed from the initial one when email is sent out. As tested, it is occurring when the file name is not pasted as plain text. Example: I c...
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I was wondering is it possible to have a Micro that get a request description from a customer and by submitting the request, send an email to a person in service?
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Hi there, If I manually create a record in Assets I can use a space when entering a name. Using the API I am getting an error due to the space. Is there some sort of encoding that needs to happen ...
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Hi, We have setup a new JIRA service desk for Operations team. Our support email points to that JIRA service desk project. And whenever anyone sends an email to this support inbox, that trigge...
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I was wordering if there is any plug-in/app to assign issues based on work hours of users. I didn't find anything related in cloud, I'm using a work-around validating the create date of the ...
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Guys, good afternoon! Would you like to know how user licensing works? Currently have 100 client users, do they generate costs? Where can I view this spend per user?
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Hey, We have a business project where one person has to create tasks for himself and track them. At the same time, he should not see the tasks that were created in the service desks in which he wil...
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Hello, I have a workflow used in a Service project, and I have a transition in this workflow that is associated with an approval. I'd like to ensure that the ticket cannot be approved unless any sub-...
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I have read and followed the instructions on how to recalculate the rule but I keep getting the message to recalculate. This rule is directly related to the issue being assigned. I see there is/was a...
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Hello, I'm looking to solve a couple of problems with our current service management solution. Primarily, I want to separate our Knowledge Base between KB articles for agents that show up within ...
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I apologize if this has been asked in some way before, I struggled to come up with usable search terms to find results along the lines of my question. I know that a single Issue Type can be assigned...
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We are new to JSM and are trying to find a way to populate more fields automatically. For example we have some key information in hubspot our support stuff should be able to see. Drill...
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Hello, I am very new to Jira and I am working on creating a new project for my department. I am running into an issue with creating two different approval paths depending on the option selected in a...
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How can i set costume response to each costumer? Each costumer has different SLA. Everything is set up and according to costumer domain Organization is selected and response hours are assigned. Auto...
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Hi there, I'm creating an Automation in Jira to return values from an HTTP call, which will then update a field. The issue is being updated with the following value: {{webResponse.body.Objects.Field...
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We've come across what must be a bug with the JSM portal. When you are at the home screen, if you scroll down before you click on the "Need to raise a request? Contact us." button. The "Raise a reque...
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Is there any solution or custom app where I could create a select list that would be pre-populated with n number of options, but then allow users to add a new option if the one they're looking f...
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When any chat rep opens a Jira ticket via the Intercom integration, it marks the ticket as being created by one particular rep (I think the rep that connected the integration), not the person that ac...
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Is it possible in an automation rule to know if a JIRA user comments on a ticket and starts the comment with the email of a person? And if condition is true, that email is retreived? &n...
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Hi there, are there any updates on CJIS compliance and if Jira will be looking at this at all. The last post I saw was in Sept 2022 and it did not look like Jira had any roadmap to move in that...
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I'm using Jira service desk automation to send emails to Suppliers. I need to know if there is a way to know that the email couldn't be delivered because the email address wasn't right or is not avai...
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Hello All, How to notify the e-mail addresses that are present in the field E-mail Participant? We’ve add in several ticket mail addresses of users how are not added as customer in Jira we only wan...
Atlassian Community Events
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| 33 | |
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| July 8, 2025 4:55 AM PDT | ||
| July 7, 2025 4:56 AM PDT |