Community resources
Community resources
Community resources
- Community
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- Questions
Jira Service Management
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Recently we starting using Jira Service Management and imported all of out customers from a database into the cloud so they are visible in the Reporter field. Prior to using JSM, the rep...
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Hi All, I need some help. We, on rare occasions, do not receive responses to our replies (or even updated comments/notes) in the ticketing system from our Teachers/Staff. We will check the par...
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I have a main ticket where an internal budget has been approved for X amount. Later, overtime, multiple tickets with invoices are linked to this main ticket. I'm then adding up the invoice values and...
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I have imported one CSV file (basically VMware export). Now I have deleted some VMs from VMware. Now again I exported data from from VMware and imported in Jira Service Management. Old (or deleted...
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I have a couple of services (linked from service registry) assigned to a ticket on a Jira SM board, that I want to send in an email with a jira automation. However, looking up the custom f...
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We are looking at implementing a CMDB and I see that Services (via Affected Services custom field) ties into Change management I want to fully understand how this works, how we need to configure it ...
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Hello, We contact you because we have randomly an issue with our tickets created automatically with emails (last case was this morning). On our administration tab, part emails, we see an em...
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Hi, I just want to know if there are better ways for the JSM portal to better display information. From an admins perspective, it is great. I want to see what the customer sees on their side through...
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Hi, we have a project with some Admins, who are in charge of different tickets we receive. The problem is that every time some Admin changes the status, or makes a comment we all receive an em...
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I deleted all Projects. Why are all screens and masks still in my list? Is there a good way to batch delete all unused data? I want a fresh start after a long trial.
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Is it possible to default Forms to "internal" after they are submitted via User Portal? While having the Form visible to the Portal User after submission is nice, there doesn't seem to be a way for ...
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Hi community, I am new to JIRA So help me with how to configure approval request to specific type of service request or ticket from customer. I have no idea how to do.
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Hi, I need to view updated time in incident record list view. Currently I am able to add column to the list but unable to get any records in it. I need to view updated time. Is there any option to ...
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Hello friends, I want to migrate a JIRA service management project(cloud) from one organization to another using Migration option. I have Org Admin role in both source and destination. However when I...
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How can we build multi cascading input custom field. I have 3 levels of an entity that needs to be captured while raising request through helpdesk option in Jira Service Management desk.
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My ideal flow is: Open- Approvals-Ready-In progress-Acceptance -Done (* it should be free to move to blocked state from any state except done state)* 2. condition- If open moves to Blocked it should...
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Hi All Is there any way in the Jira Service Management Cloud that a particular status could be customized in such a way that a Particular Priority can be exclusively assigned when a ti...
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Hi All, I created a ticket today via Slack and received the following message,' Your request could not be created. Please check the fields have been correctly filled in. This customer is i...
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There is a attribute of User type Link User which is configured using some aql queries in a custom field ,I want to make the automation that whenever new asset came in object schema the assigned user...
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SLA is running on holiday as well.
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Hi exports, Our JSM has Priorty level of ticket (1,2,3,4). The Priority 1 ticket is a system down issue which needs our support team to response immediatelly. However during no-working hours eg 6:00...
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Hi, I have integrated service now with Jira, I am able to get the records in Jira but I want the inserted record to view in incident open ticket but currently I am getting my records queue open tick...
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Hi Team， I want to set default option for priority at portal，but how to do that ，thanks！ Now default is “High”，I want to change to medium
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I would like to create an automation that sends a message to Slack whenever an issue reaches the SLA. In addition to displaying the link and description of the issue in the SLA, I do not receive the...
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Does the pause mean it will send all emails that were not sent the day before when it resets? Or are all those emails that were sent after the cap lost forever?
Related collections
Atlassian Community Events
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| 24 | |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |