OASIS-IN SLA is running on holiday as well

[vaaibhav]

SLA is running on holiday as well.

[Alex Koxaras -Relational-]

Hi @vaaibhav and welcome to the community,

Is there an actual question here, or should I mark this post as spam?

[Vaibhav Raj]

SLA is running on holiday as well.How to resolve this issue 

[Alex Koxaras -Relational-]

@Vaibhav Raj 

Setting up the SLAs can be found here https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html

Setting up work days and holidays are here https://confluence.atlassian.com/servicemanagementserver/create-and-edit-sla-calendars-976770869.html

However, in order not to calculate the holidays, the logic is simple:

• You create a calendar
• On that calendar you define the holidays
• You create your SLAs based on the above calendar

Let me know if that helps