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Jira Service Management
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We set up an email address and ingestion via email is working. However, we have a few Google Groups that all users (emails) are a part of. So when we send out an email to those google gro...
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Hello, everyone. I wonder, is it possible to create a way for me to see all issues assigned to me and opened in one queue, across different projects? May be not a queue (they seem to be tied ...
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All email settings (Office 365) tested and working. Inbound emails processed and issues raised. No outbound emails. For example, reporter not getting "request received" email. What have i mis...
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I was wondering if a customer can raise email request for 2 different issues at the same time. I tried this scenario with 2 test issues and though the first test issue was successfully created in ser...
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When choosing Portfolio, I get an error: This was after we added Initiative as ticket type. Another user is not seeing this error. We have same user rights.
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When I modify a workflow in the online JIRA service desk, many of the queue's , including the out of the box ones start showing 0 results. Anybody come across this or have any suggestions as to what...
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I would like to add a custom drop down list as a field for "Request Types" in Service Desk which are reflected in customer portal. For e.g. when a customer opens the portal, they are presented with d...
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After changing an Issue Type (moving the issue), the reporter doesnt receive post - notifications for the issue updated states.
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Hi there, I have some problems sending updates of issues states to requesters. That case is only if the requester create a ticket sending an email and the issue is linked to a personalized workflow...
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Is there a way to create a field that the agent can fill in after a request is created, that the customer is able to see but not able to change?
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I have a large Service Desk portal with many IT divisions being mapped underneath. In one particular project, I have a SD Group on the portal, lets call it Group A. When I click on Group A on the por...
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When commenting on a Service Desk ticket, you have the option to make the comment Internal or External, and if Internal, a label is applied to the comment on the ticket. However, if internal parties...
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When using the customer portal on mobile, the fields go from edge to edge on the screen, and it looks very clean. However, on desktop, (where most of our requests are going to be submitted) fields ta...
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Howdy, I need to find a way to repeat an Issue Created notification in Service Desk every 5 minutes until that Issue is assigned. Is this possible? Thanks
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We have Jira Service Desk installed on our on-site Jira server. Throughout our organization we have several different departments using service desk individually. Our IT team has a Servic...
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Hi there, we are looking to see how we can show the SLA panel for any subtasks that are created for the parent issue within Jira Service Desk. When we create a subtask it does not show the SLA of its...
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I made a plugin with webresources MODULE as: <web-resource key="MYplugin-resources" name="MYplugin Web Resources"> <dependency>com.atlassian.auiplugin:ajs</depende...
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A customer of ours would like to use the Service Desk as follows: There is one "power user", who can see every ticket of the members of his organization. The other members should only be able to see...
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We have an installation of Jira and ServiceDesk and we've created a request through the web portal of ServiceDesk as a customer. Then an agent comments on this issue (request). I can see that ...
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A client had noted down the jira@org.atlassian.net email from one of the notification messages that was sent out, thinking that this was our support email address. However when attempting to co...
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I was wondering if there was a way to have one service desk to serve our 50 clients/locations while knowing which location the ticket comes from? Currently, we are using a single service this way, ho...
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Hi Team, When i try use the Search system of Custom Service Desk the system only return 4 values and no more. Can i configure to show me more? Look this image below: Have any docu...
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Do I understand correctly that support agents (= have service desk license) can create „linked issues“ to collaborate with developers (= JIRA Software users; they have no service desk license), but t...
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JIRA Service Desk: Is it possible for agents to track the time they spend working on a ticket / issue (f.e. by using start and stop timers)? We want to create time-spent reports for each organizatio...
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If I assign a priority to a case the case is assigned a 'fixed' resolution and I cannot change the priority
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