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Custom field question

Matthew Wiegartner
Matthew Wiegartner August 18, 2017

Is there a way to create a field that the agent can fill in after a request is created, that the customer is able to see but not able to change?

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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August 18, 2017

Hi Matthew,

This is a much voted feature: JSDSERVER-1107.  The Add-on Extension for Service Desk will allow you to add a field for viewing only.

Hope that helps

Susan

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