Does Project Configurator add-on by Adaptavist support Jira Service Desk version 3.8? I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, ...
Replies from users that aren't participants in a ticket, but are included in the email chain, spawn an entirely new ticket instead of adding a comment to the existing one. Example flow: Joe opens a...
https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html I cannot believe alle these tickets have been left out without any ans...
Hello everybody On my approval transition I've put a transitional screen but when I press "Approve" in the project (not in the portal) no screen appeared.
Hello I was wondering if we can seperate people who are in the to part of the email and cc part of the email for service desk. Our customer is using service desk and their customers create issues b...
Hi All, On adding comments, the email format will be with Atlassian background. But for customized email, the background will not be available. Can we have the same email fo...
We are trying to launch a new JSD project. As we are testing, it looks like we are not receiving multiple customer notifications. JIRA internal notifications are being delivered according to JIRA not...
I used Epi-Info to work to find out if there was a statistical difference between my groups (one exposed ('equipmentd') and one unexposed ('no equipment') to a factor which may increase an outcome (c...
What are some best practices people have found for managing customer/external user accounts in Service Desk? I have run into a set of competing constraints that I can't find a good solution for: C...
Dear all, I would like to know where I can translate the term "automatic response" in our service desk portal. When the status is changed, JIRA notifies of this status change. The message of th...
Dear all, Our costumers would like to add/change their avatar in our servicedesk portal. Currently, they can only change their name and their password. Is it possible to enab...
Dear all, I would like to add automatically a person to "Request participants" when a new request is created. I tried to use the automation function by creating a rule: WHEN Issue created THEN Ed...
Hi, We are looking for a web program for ticket support (10-25 agents). We will choose between 2 programs, the first one is an opensource, the second one is Jira Service Desk. Today i installed th...
The customer satisfaction feedback is activated, but when closing a ticket, the questionnaire is not sent to the customer. Had somebody the same problem and a solution for it? Thanks
Hi, In our service desk projects, we define some automation rules. For example, on the "Waiting for customer" status, if the customer don't give us reply or any information for the issue in 6 days, ...
As opposed to a KB style system, we aren't providing a situation where users can help themselves. But when they make certain requests, we have a Confluence page dictating the procedure that the SysAd...
All my customer cannot access to JIRA Service Desk, so they cannot open tickets. The message they have is: - You do not have a permission to log in. If you think this is incorrect, please con...
J
I thought it would be under permissions, but I can't seem to find this particular setting. I need to limit "who" can add customers to my CS project to just myself and one other person. than...
I am trying to find that how much time it takes for an issue to resolve.. for that i need the resolution time.. I want to compare resolution times of issues per week..But I am not able to find the va...
Hi, Does anyone know why the screenshot within the notification email can´t be displayed correctly? Thanks, Gernot
I am trying to find the request type and I found it in table AO_54307E_VIEWPORTFORM (eg: password reset, application error). I need to know that count of issues in each request type.. To count t...
Hi, We have a few months Jira Servicedesk installed, and so far everyting runs smooth and fine. Today i was called by a customer, and he said to me that i didnt respond on his ticket / emai...
We have the default "transition on comment" rule enabled in our service desk (version 3.8.1). If the customer adds a comment using the portal the issue status is not immediately updated; the status s...
currently we are testing JIRA service desk for multiple service groups/Component/Dept. At a time service request should be handled by single service group/Component but currently in components user c...
User | Count |
---|---|
13 | |
13 | |
11 | |
11 | |
11 | |
10 |
Subject | Author | Posted |
---|---|---|
7 hours ago | ||
Thursday | ||
Thursday | ||
Wednesday | ||
Wednesday |