I would like to add automatically a person to "Request participants" when a new request is created.
I tried to use the automation function by creating a rule: WHEN Issue created THEN Edit issue. This doesn't work since the possible field options for "Edit Issue" do not include "Request participants". So that I could select "Request participants" instead of "Assignee" as this screenshot shows.
I would like to know how I can either add "Request participants" as an option for "Edit Issue" or if there is another way to achieve my goal? The other related questions I have found here, couldn't help me further.
I understand you are wanting to automatically add a user to the request participants when an issue is created in Jira Service Desk. I am afraid this is not something that Service Desk can do natively at this time. There is an open feature request for this ability in https://jira.atlassian.com/browse/JSDSERVER-1530 I would recommend voting/watching that feature request for updates on this.
The interesting part is that this feature request does list a workaround KB that explains how this could be done with either of two 3rd party plugins for Jira. Please see the KB How to automatically add request participants when creating an issue.
I hope this helps.
I have every expectation that the work-around in the KB are still valid, but that said these were created a few years ago, so perhaps something has changed since then.
Could you tell me more about your environment and what you are seeing here? Are you using Jira Cloud or Jira Server? If Jira Server, what version are you using of Jira and Jira Service Desk?
Were you following the scriptrunner method, or the automation for Jira method?
What you can do is create a custom field A (for example) that the user can fill and through the workflow, on request creation, copy the value from custom field A to the request participant field and make sure you set up permissions and notification for that field.
Yes, since people complained about using the Share button cause it creates a two step work.
We created a field, and copied its value to the request participant field.
As for permissions, you need to add the request participants in the permission scheme in order for them to be able to see the request and the notification scheme in order to get notifications when they are added to the request.
Alright, so the way to do it if you read carefully, is on the CREATE TRANSITION in the WORKFLOW, so between CREATE and the next status, click on the transition and choose POST FUNCTION. Inside, click ADD POST FUNCTION, and inside choose COPY VALUE FROM OTHER FIELD. Inside, you choose the custom field and then the destination field, in your case the request participants.
please bear with me.
can you share how you got it to work in your environment?
i added the custom field CC in the request types. tried to "edit workflow" but no post function available.
went to workflows but nothing's active. im not sure what workflow is being used by the request type.
@Agent you should generally see a default work flow under Active. In this case, try looking under the 'Inactive' (click on it and it will expand) and you should assign it to an issue type. If not you need to create a new work flow (look for a create option on that page) and assign it to an issue type.
Once you have assigned a workflow to an issue type, try editing (preferably in the diagram mode) and look for various transition items including post functions.
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