Jira Service Management

Hi Team, we are migration jira server from one server to another there are 60+ Project. SLA and automation rule which are configured can we migrate as it is? is there any tool or plugin available in...

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• jira-service-desk

Hi I tried to add one user to the project and it shows that: Do you know what might be the problem?

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• jira-service-desk-cloud

Hi Atlassian Community,     I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner o...

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• jira-service-desk

Hello, I am the lead and the administrator of a Service Desk project but there is no option to edit a workflow inside Project Settings. How can I edit or create a new workflow?

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• jira-service-desk

How do i update email notification content (Email Body) in Service Desk Jira

• jira-service-desk

I'm using the syntax status = "Waiting for support" OR status = Escalated AND assignee is EMPTY ORDER BY "Time to done" ASC It was working but recently it is not filtering out tasks assigned to me?...

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• jira-service-desk

Is it possible to embed the widget on a support page on our website in it's open state instead of initially just as a question mark Icon?  We would love to embed the support desk, but understand...

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• jira-service-desk

Hi there, New to Jira SD.  In the process of setting up replicating an old service desk system. One of the things we require is when Completing a Service Request, we list with: "No Further ac...

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• jira-service-desk

I have just built my first ServiceDesk project for a team. I have created a complex workflow and have the transition buttons all working nicely. infact the whole lot is working nicely except for 1 la...

• jira-service-desk
• jira-service-desk-server
• server

I have created project automation rules on Jira service desk project to send reminders to customer after certain days of inactivity. First reminder to be send after 2days of inactivity, second remind...

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• jira-service-desk

Hi I need to understand if there is any solution to execute automated tests from Jira and update results back to Jira. There are solutions in my knowledge to execute automated test using a sta...

• jira-service-desk
• jira-service-desk-server
• server

Hi. I want to change renderer User picker similar Component style. I want to show the list as an autocomplate like the components, and I want only one person to be selected after the selection is c...

• jira-service-desk
• jira-service-desk-server
• server

Hello,   As I notice there are two options in approvals workflow, either all approvers should approve, or at least any x specified number can approve. How can we setup the approval to be by o...

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• jira-service-desk

Is there a way to display message or actually prevent customers to open request as Private Requests? As the "Share with" field is quite hidden at the bottom, we need to force customers to select it ...

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• jira-service-desk-server
• scriptrunner
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Is it possible to make a Jira Queue that looks and functions the same as Service Desk? With all tickets on screen and sortable etc. I have made a Ticket based project but its board just has the...

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• jira-service-desk

Does anyone in the community have experience reporting out of Tableau? Especially, customer portal related reporting around articles.

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• jira-service-desk

Como retornar valores duplicados dentro de um campo do JIRA em um determinado projeto em um determinado status   Necessito de fazer uma automatização onde ao criar o Tickt ele compara no proje...

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• jira-service-desk

As of about 12 hours ago any emails that are sent to our support email address do not populate our Issues List.  There is no indication that emails are bouncing and there are no error messages s...

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• jira-service-desk

...pplied to the parent.") setSkipScreenCheck(true) } // validate and transition subtask def validationResult = issueService.validateTransition(adminUser, it.id, actionId, issueInputParameters) i...

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Hello,   I am new to Jira SD still in testing phase, Can we send commands to Jira SD by email? for example I received an email notification that an issue was assigned to me, can I reply back ...

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• jira-service-desk

Hello, I want to try this function Create Linked issue, but destination project is not visible for me. I am admin on both projects - in Servicedesk and Jira.  What can be issue? What shou...

• jira-service-desk
• jira-service-desk-server
• server

Hello, I have the following use case. We have linked knowledge base to servicedesk, but on that space also present some articles which should be visible only for agents or support teams during ...

• jira-service-desk
• jira-service-desk-server
• server

I have a service desk request type that has Epic Link as one of its "Hidden Fields with preset values", but it seems like this doesn't always populate the Epic Link field.     

• jira-service-desk
• jira-service-desk-server
• server

When a certain user is using the canned response feature, the table it makes looks broken. It only happens for a certain user, but doesn't appear to be a browser issue as he's tried various browsers ...

• jira-service-desk
• jira-service-desk-server
• server

Hello, I am new to Jira Service desk and I am trying to configure it Currently, my external clients contact us through a live chat (intercom) and then the agents create the tickets, however the clie...

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• jira-service-desk