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Jira Service Management
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All, I could use some help. I am attempting to remove all user from my company, @macstadium.com, from the Request participants field. I've been able to create a variable and put all...
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Hi there, I would like to know where can we find information on all security patches. I understand we only get notification for critical patches in our inbox, but been told that there is a lis...
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Hi, Our default language is set to German and our Customer Portal is showing everything in German as expected, except for the Status in the Issue View. I have tried to go to Project...
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I want people from discord to be able to use their accounts to login into my service desk application and create a ticket using their discord name without needing to create a second account at atlass...
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Hello, In every JIRA SD ticket there is a drop-down menu called "More". Is it possible to make one or more of those buttons visible outside the drop-down menu (e.g. to not use the drop-down menu, bu...
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Hello, I tried Surveys for Jira, trail mode, to collect the comment associated with the client rating. However, it appears that the satisfaction scale did not work and it redirected to a page whenev...
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Hi team, I would like to be able to see or generate an overview of the values for compare process like: {{comment.Request participants.accountId}} How can I know or find ou...
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I am new to Jira and workig tight deadlines.
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Hey there, we've recently set up an approval workflow. One major issue we're still having, is that only the "Approve" option is directly available. "Decline" is hidden under the DropDown-Menu "More"...
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On the customer portal home page, there is the option that says contact us to create a request which just takes you to another page that says create a request. Can we shortcut that at all so that we ...
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Hi all, I am working in EazyBI and would like to create a goal line, with a step change. Currently, I have a user defined measure that simply equals 0.7 (or 70%). I would like to update this line to...
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I'm looking to automate a daily notification email from an outlook account to create a bug service ticket in Service desk. Is this possible with Jira Service Desk out of the box? Thanks.&...
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I have two declined statuses for a ticket being resolved. Is there a way to remove one so there isn't two declined.
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We are evaluating the Jira Cloud Service desk and one of the key elements we need is to be able to have a change request which requires approvals to be completed via email. Change is logged in Jira, ...
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Is there a way to integrate microsoft teams and set up a channel where customers can raise a request
I want to integrate teams so customers can go to a specific teams channel and they can raise a request through teams.
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Hello! I use Jira Service Desk on premise version. I need the client (not the agent) to be able to view the issues (in all queues). Как это сделать? I gave the permissions to "Browse Projects" but ...
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Hi, We have Service Desk projects for different software products that we sell. Some of our customers have several of our products and the organization these users are in, are used on the dif...
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Hi I have set up an automation project rule to send an email with the content of a filed in Jira service desk. In the email text I have added: {{issue.fields.myfield}} Regards {{...
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Hello, We have set up an automation that would leave a public comment when the issue has spent some time in the "Waiting for Customer" status. Is there any way to disable the notifications for this...
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Is it possible to centre align ‘Need help? No stress, we've got you!’
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Hi there, There are some companies we have a shorter SLA time for turnaround of support tickets rather others, is there a way to Differentiate different support tickets based on internal SLA ru...
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I cannot see the option on a ticket to add a collaborator? Can you tell me where this is?
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Can i add 3 or more agent \ number of user even i reach the maximum limit in jira SD cloud without upgrading my account? How to verify my company domain?
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Hi Team, On issue view page, if issue is of type "Problem" and is in "Resolved" status, I need to show a flag or banner, that "Problem is resolved and XYZ team is reviewing". Please let me know if ...
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Hi All :) For one of my request on JSD portal I need to add sms validation. Sms code should be send to reporter and after add this code on form issue will be created. Is it possible in JIRA?...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
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| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |