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Jira Service Management
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Hi, in a project im working on, the SLAs are set according to the priority given to the issue. The priority is set by a team than handles many tickets and the option for human error should be taken...
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Hello, using Jira SD 4.5 I'm really confused because the approval button is not visible on Customer portal. I follow steps on this page: https://confluence.atlassian.com/adminjiraserver/configurin...
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Is it possible to prepopulate the customer req type field when creating an issue from a direct link?
When I use the following link, it does not set the customer request type. It shows No Match when viewing the issue. >/secure/CreateIssue!default.jspa?pid=10700&issuetype=10005&cus...
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Hi, I have a field "Priorisé" appearing in the settings of Context Fields. However, this field is missing when I consult a request in the SAM Project. But on the PSSAM project, this field is appea...
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Good afternoon Please enter a new password for the ION COVALCIUC person, as he can't remember the old password Kind regards Damian Mroczek
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Can we have two separate Service desks , one for External Customers and second for Internal function
Hi There, I have JIRA Service Desk in the Organization from last one year. Initially it was planned to run as Service Desk only for our External customers and we are using a customized servi...
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I need to display all Jira Service Desk forms in Hebrew - for my customers? All headers, buttons, etc does it possible ?
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Hi, we have SD customer portal, and need a possibility for client to link new issue to another. Is it possible to allow clients to link issues in Customer portal? (using Jira or othe...
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How can I count how long an issue was in each status. JIra SD Server
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I have pre-saved change management reporting filters I use for reporting eg..When I do monthly reporting I set the dates in a pre-existing filter to the last month but when I select 1st Aug to 31st A...
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I would like to find a solution for how to postpone a service desk issue. Some of our cases are reported very early (e.g. 1 month before execution time) and we would like to put these cases in a "hid...
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is there a way we could assign an additional priotity type "Blocker" just on the internal Service Desk? Example: a customer may rate a problem "Critical", but we internally may then "upgrade" this to...
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...ther than the final one , then Story gets Impediment = True .
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Where can I find the documentation to create a customer in Jira Service Desk for the described case?
Hello, I want to create the customer in Jira Service Desk under "Organizations". The customer should receive a notification by e-mail that he can now access the portal. It is not a public portal. W...
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Where is the area to add customer specific info such as, what support level they are on, what their SLA's are, what licences they have? This info will be necessary when a customer submits a helpde...
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When a user replies to the ticket the images in their email signature is appearing very large. How can I fix this please?. Thanks in advance Senthu
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Hi community, I have another question about a portal page in Jira Service Desk Classic service desk project. When a user enters something in search console, the search window expands and co...
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Hi community, I have two questions about JIRA Serivce desk portal page in a classic service desk project. Please refer the inserted image below. 1. When a customer opens knowledge bas...
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After creating a Multi-Level Cascading Field, we would like to have multiple values. Effectively a list, with two selectable Options Can this be done?
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I tried to do an import from Jira on-prem to Jira Cloud and while doing so (and testing things) i must've imported in such a way the following error occurred: An error occured during the imp...
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Hello, I haven't been able to find a way to access the original To: field in the email for use in automation. In my use case, I have 1 mailbox (support@) that has multiple aliases (dns@, domain@, fa...
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Hi, where du I translate the following parts of widget? (language is set to German, browser is German)
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Hi, I am intending to use the widget on my SaaS page. However, there is some information I need from my customers to set the right context. For instance, I have already their email since they...
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Hi, I'm trying to figure out how to set our SLA goals based on time of creating the request. We have different response time for tickets submitted on working hours(Monday-Friday 08:00-17:00) and th...
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On 9/17/20 a domain is unable to send in email requests. When I performed the Permission helper it gave me these failed conditions: Jira Service Desk does not override this permission Jira Ser...
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