Jira Service Management

THE TOKEN CODE IS GENERATED, THEN I COPY AND PASTE IT IN THE PLUGGIN AND THE CREDENTIALS ARE NOT ACCEPTED

• cloud
• jira-service-desk

Hello Please I wanted to see the following. Actually the comments are added to the subject but the isue is not updated to waiting for support, and when I reply an isue it is not automatically passed ...

I am working on setting an automation to set a new status when a ticket has exceeded a time limit.  I'm choosing the "Time in status" trigger.  After configuring it, the logs seems to i...

• cloud
• jira-service-desk

I want to customize the look and feel of my internal notifications (agents, administrators) the same way I tailored the notifications for customers. Is that possible for Jira Service Desk Cloud in Ne...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• notification

Issue Links section is not showing in JSD. Might be due to a configuration done by our initial provider but I am unable to find where this is done. We do have a custom link that does show using an ad...

• jira-service-desk
• jira-service-desk-server
• server

...ote that I have already imported my Windows CA's public key into the java certificate store. (keytool -importcert -keystore ./jre/lib/security/cacerts -file /home/jmyuser/CA_DER.cer).   &n...

• jira-service-desk
• jira-service-desk-server
• server

How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status o...

• cloud
• jira-service-desk

...hould appear in this table. Observations: 1) My understanding is that the fields should appear in the order that they are listed. But that doesn't seem to hold true here (Figure2) 2) I've added 2 n...

• cloud
• jira-service-desk

I have a service desk project which involves my agents as well as an external agent from another company. My goal is for the external agent to only see issues assigned to him or if his the reported ...

• jira-service-desk

Is there a smart value that would state whether a comment was sent via the portal? I know {{comment.internal}} will tell you whether the comment is visible to the client, but is there a way to determ...

• jira-service-desk

How do I notice when a client answers the email. The status on waiting for support to customer because that is not happening to me.

• cloud
• jira-service-desk

Hi, We have email alerts coming from DB servers which needs to be taken care of, however, we cant directly add this to our customer as we cant accept the invite using the server email id. To redirec...

• jira-service-desk

Pretty straight forward - One of our projects require a user to update the issues in JSD on a daily basis via an excel/csv import. They do not have administrator access. Is there a way I could expose...

• jira-service-desk
• jira-service-desk-server
• server

An unhanded error occurred.We are working on it.   I have successfully integrated Microsoft Teams with Jira server as per mentioned steps in Jira Server( On application in MS Teams) docume...

• addon-jira-teams
• app
• application-link
• integration
• jira-service-desk
• +4 more tags...

Hello, the work order submitted by the customer wants to be automatically assigned to the relevant responsible person. There is no need for the administrator to manually assign tasks, how can the set...

• cloud
• jira-service-desk

Hi, i'm using MS AD user catalog, one of users was disabled in AD and it is inactive in Jira SD but after enabling it in AD it is still inactive in Jira syncronisation is ok   how can i ma...

• jira-service-desk

Hi Team,   Is there any available option in Jira cloud Support Desk to create an alert when any of the jira ticket gets deleted ? We recently had a situation where one of the tickets got dele...

• cloud
• jira-service-desk

Hey guys, Trying to create a search which shows issues updated less than or equal to 5mins ago.    issuetype in ("Reception - General Assistance TTP") and status in (Open) and updated &l...

• cloud
• jira-service-desk

Hello,   Does Jira track or count amount time time an issue is in a status?   Thank you

• cloud
• jira-service-desk

サポート課題に必要な情報を入力して作成しようとすると「このフォームには有効なデフォルト値が設定されていない非表示フィールドが含まれています」とエラーメッセージが表示して作成できない。 Approvers→構成→規定値の編集で値を設定した後からこのエラーが表示されるようになった。 Approversを利用していない他のプロジェクトの課題新規作成でも同じ状態になってしまった。  

• jira-service-desk
• jira-service-desk-server
• language-ja
• server

Agent resolves ticket and customer gets email with agent's response. Then customer replies to the email. An email goes to agent and the ticket is updated, but how would other agents know for the cas...

• cloud
• jira-service-desk

Hello. I'm experiencing a problem with my Jira Service Desk cloud instance and I'd like to know if anybody has eve faced it and found a way to solve it: Context: Issue successfully created trhough i...

• cloud
• email
• jira-service-desk
• notification

Hi Support,  on my project in Servicedesk  I need to hide some articles From  customer portal. How to implement this?

• jira-service-desk
• jira-service-desk-server
• server

Hi Community, I'm new to Jira development, Im looking for some help on: when ever field1(date type) is updated in Issue, we need that field1 date should copy to field2 I know this can be done ...

• cloud
• jira-core
• jira-service-desk
• jira-service-desk-cloud

I want our customers to be able to see at a glance everyone that will be able to read their email responses.    However when I use ${request.sharedwith} in the notification template, i...

• cloud
• jira-service-desk
• notification