Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
In JIRA software we added 2 projects ,currently there are two projects added in jira when client raising a bug through email the bug has to be raised in specific project how to configure that, lets...
-
Hi community, I am struggling with setting up a condition in a workflow. Initially, requests are sent via mail handler to our Service Desk, which are then qualified and turned into the right Request...
-
Hi all, What I am trying to do is to close tickets automatically after certain period of time due to inactivity. How I would like to see this working: No updates in the ticket for at least 5 days ...
-
Buenas tardes, estamos usando un portal de cliente para solicitudes internas, nuestros compañeros solo ven en el portal las incidencias que ellos han creado, es posible que se les mues...
-
Hi there. I am wondering if theres a Jira Service Desk Engineer that could possibly give us some training on how to set up a Helpdesk in Jira Service Desk. We have it set up, but we want to add some ...
-
I notice that the default "Browse Project" Permissions are: Project Role: Administrators Service Desk Team atlassian-addons-project-access This would in theory mean that standard users (...
-
We have a form that users are able to update, we have an automation that sets the status to "Changes Made" when this happens, but I would like the changed field to be explicit to the Service De...
-
Hello, I am trying to use the Insight REST API for Jira Service Management (Data Center) in order to get the value of some attributes of my objects, but I can't find the right URL to u...
-
Hi team, I am working on structures, I would like to have a date of the last comment made on the issue by any user. I tried many formulas but was unable to extract anything, could you please share ...
-
client raised a bug through email after that scrum team fixed the bug ,do the email send automatically to client through jira that the bug is fixed?
-
client raised a bug through email after scrum team fixed the bug ,do the email send automatically to client through jira that the bug is fixed?
-
after breakfast I like to look on the forecast for the next 10 days. The latest data should be available after 6 GMT of the day but the latest forecast I get mostly is the data from 12 GMT the day b...
-
We have several Helpdesk projects. When a customer enters a portal of Project A, it can see also Project B. It can't see the tickets, but the name of the projects, which can be critical at some point...
499 views 2 1 Deleted user July 11, 2022 -
I created article 1 in Confluence using the 'table of content zone' macro. The internal links work fine. Then I created article 2 in Confluence by including content from article 1 using the 'include...
347 views 0 0 Deleted user July 11, 2022 -
Hi! We are receiving requests in two ways - via e-mail and via API (from external source/website). We do not use Customer Portal for this particular project. We set up automation below: ...
-
Create a project specific to users and should not view other projects. We are in Free plan and we are able to create 'n' number of projects. The problem is all the users are able to access all the p...
-
What I wanted in my form: I created a custom date field in forms called incident date as I want to pull this out into custom jira report to generate a report based on when an issue is being highligh...
-
Hi there, I am putting an automation in place that if the approver name is deleted from the field automation writes it back. I am capturing the previous value of the approvers field using this ...
-
Hi All. I have a Jira Service Mgmt project with "open" access for portal customers (meaning anyone with our domain email address can see the portal and open an issue). We normally have ...
-
Hello, What I am trying to do is set up automation to do an action on an issue if and only if the reporter and each and every request participant have emails in a specific domain. What I am wantin...
-
HI Community, we are looking at the possibility of integrating Jira Service Management (data center) with Apptentive Message Center. Basically forwarding messages from the message center to Jira...
-
For example, I set up a helpdesk and have a team of 5 agents to solve customer queries. But I want to hide the identity of the agents when responding to customers.
-
Hello, We would like to propose a Getting Started tutorial for our customers at first logon to our Jira Service Management Portal. It would be 3 of 4 steps ie: this is your profile, this is ...
-
We want to set up a KB portal within the IT service desk portal. My question is whether we require confluence to have the KB articles?
-
Hello all, Using automation, I'm trying to get the ID of a specific comment to delete it. So what I want is: Resolving Issue A creates a comment in Issue B Using automation, I can get the ID of ...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 11m ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |