Does Jira service desk require confluence licenses?

[Sangman Lee]

We want to set up a KB portal within the IT service desk portal. My question is whether we require confluence to have the KB articles?

[Joseph Chung Yin]

@Sangman Lee -

As mentioned @Ravi Sagar _Sparxsys_ , Yes, you will need to have Confluence (at minimum a Free plan) to utilize the built-in KB setup functionality in JSM.

Here are a few links which you may already have for your references -

https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-knowledge-base-with-confluence/

https://www.atlassian.com/itsm/knowledge-management/setting-up-a-knowledge-base

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Ravi Sagar _Sparxsys_]

Hi @Sangman Lee 

You need license for editor to write articles but not for the customers to view from the portal.

Ravi

[Robert Wen_Cprime_]

In addition to what @Ravi Sagar _Sparxsys_ says, if you don't have Confluence you can sign up for the free plan and use those licenses.

Details here: https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/knowledge-management#best-practices-and-tips