JIRA Service desk Internal and external comment section has common editor box. So In comment Either I can do internal or external comment at at time since they are sharing same editor box, not both. ...
When customer is using emails to create ticket and to communicate on it every response will got to JIRA SD with the history of the whole conversation. Is there any way to receive only the customer r...
Specifically we're looking to generate an email to a pager address whenever a VIP submits a an issue. We'd like to do this without using JEMH, because I don't know how well JEMH interacts with Servic...
We have one team of four people working in shifts as a Support Team but using one account for JIRA Service Desk so we do not miss any ticket or comment on a ticket. So in JIRA SD we have one asi...
Hi I have set up Service Desk for a client, using only two request types as they only want two forms for their customers to fill in. I set up multiple issue types for the SD project, without realisi...
HI When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status. Looking ...
Ok, so currently we have a general user assigned to each project's Service desk. For example "Project A" would have ServiceDeskAgentA. and "Project B" would have "ServiceDeskAgentB" both agents are a...
Hey everyone, we've moved some of our projects from a JIRA project to a Service Desk. Problem is: Now our users which do not have a Service Desk Agent license can't track time on these projects. How...
I have a number of Service Desk projects in one JIRA instance and I wish to migrate them to another existing JIRA instance. As the configs are kept in Active Object tables, the standard JIRA Project ...
Is there a way to link an incoming email to a JIRA Service Desk issue without having the JIRA issue number in the subject? We have some automated monitors that currently send us emails tha...
I want to manually change the logo. When I go through Config -> Theme and Branding, the logo I upload is forced to be resized with 24px height. I should be able to specify the height of ...
I've started my trial of JIRA Service Desk but when I try and create my first service desk I get the following error. 'There was a problem setting up your first service desk, sorry about that.' Whe...
My company's engineering department already uses JIRA Agile Cloud to manage its software product deliveries. We have a JIRA project per product. Each project tracks confirmed bu...
How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?
Hello, Cloud hosted JIRA with ServiceDesk enabled. How do i disable welcome email to customer when the account is created? Below (Snapshot) is the settings enabled. Or Can i customize the welcome...
I'm trying to update our CRM system at the same time that Service Desk issues are created or updated, and this would make it very easy.
Is it possible to implement such "user" with current service desk release? I need to have one super-user for a customer, this user should be able to see any tickets created by people from his company...
We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all users see this me...
Would you know why my sla are deleted when I submit an edited issue. Thanx for your helpSubmit_button.png
I have set up a forward in office 365 to our jira-on-demand servicedesk, and the messages sent to the alias in o365 shows up as rejected in the "Mail audit log" with the message "The message was reje...
Exactly HOW do I export an Service Desk queue (for example "my open issues") to an Excel table? There has to be an export button like in the project view, but I can't seem to find it. We're hosting ...
I'm using Jira service desk, when Customer use email respone to agent, Its will record sys log to comments ,It can not record it? how can disabled it? imafadf.JPG
In the current version of JIRA Service desk I can only create a KB article directly. New incidents often refer to a known error or a KB article that has already been created and documented. How ca...
Hi Team, Can you help me understand how Change Management and Problem Management work with Jira Service Desk? We are considering moving to JIRA Service Desk to management our request. Regards &nb...
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