No transitions available due error - java.lang.NullPointerException

[Gerardo Romero]

HI

When an Issue is created it cannot be transitionated to any other status, not even with an admin user, all the conditions are satisfied so there should be a button to change the status.

Looking at the log I could find this:

java.lang.NullPointerException

at com.atlassian.jira.plugin.issuenav.IssueNavAction.doTabContent(IssueNavAction.java:651)
at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:258)
at sun.reflect.GeneratedMethodAccessor4816.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438)
at webwork.action.ActionSupport.execute(ActionSupport.java:157)
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:88)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225)

Is that the problem, if so how can I fix it?

[Benito Picarelli]

Hi Gerardo,

To be honest that error by itself doesn't say much about that could be the cause. Can you paste the whole error message?

Also, go into Administration > Add-ons > Manage Add-ons and make sure that Service Desk is enabled and has all modules enabled as well.