Community resources
Community resources
Community resources
Jira Service Management
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We have been working on some changes that we made to our TEST Service Desk that are mostly cosmetic but with a few new fields to be added.. We are ready to implement into Production Service Desk. Sho...
417 views 1 0 Deleted user October 12, 2020 -
I have created a project automation where I want to send a microsoft team message into a channel when the reporter meets the criteria of beeing a customer. Tried out if reporter is a customer or repo...
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Hi team, good day~ Hope you are doing well! I have installed Jira service desk on my server a few months ago and it is working fine. However, after patching and the server was reboot last weekend, ...
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User wants to export portfolio roadmap into Excel. Previously it was working but currently it’s not working after upgrade
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...bsp; Photo > SLA problem In one of the logs there is atlassian-jira-log [code] {"succeeded":true,"goalTime":10800000,"elapsedTime":1025395,"calendarName":"24/7 Calendar (Default)","s...
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In our HR ServiceDesk users are not able to fill in the employee manager field as no drop down is populated, however when I test this I do see a list : Not working example = Working example
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Hi there, I have set up an automation in a way that when I reply to a ticket, and I do not get a response within 24 hour period, it will mark the ticket automatically as done. This work...
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I am the admin of a project within Jira Service Desk and I do not why, but we can not add any Organization to the Project or outstanding incidents and also when I try to change the customer rights th...
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Hi everyone! My question is about creating mouseover text in Jira Service Desk in the Cloud version. I know from searching that you can do this, but I am not able to get it to work. The team has c...
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We have already reached our mark but i have already deleted three people that were on our team and we still cannot replace our current team members with them.
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Is there a way to get a report on how many customers have created/signed up for a customer account in JIRA Service Desk over a period of time? E.g. 17 Customers created a user account in Septe...
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Hi team, Can I change the issue layout in the customers view. Currently all the fields that a customer fills in while creating a request are by default hidden in one section. Is there a way where i...
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Hi, How can I translate the options in a Priority field? http://prntscr.com/uxdnaw Thanks, Gui.
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I can find the "Time to First Response" column when customizing the filter columns, and can display it on the screen when running a JQL search. However, when I export the results of the JQL search t...
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After setting-up the Help Center landing page - for Jira Service Desk - I lost the presence of these nice and good looking standard icons for the predefined items. Where can I find the setting ...
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Hi team, I am new to this management tool. request you to please help with your experience and suggestions to take my experience to next level thanks & Regards Dhanraj
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Hello. How can I create two different JSD portals, for two different products? It seems all projects goes to the same portal. How can I set that up?
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Hi, How can I re-arrange the order or projects in JSD portal home page? http://prntscr.com/uwtp6a Thanks. Gui.
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Hi, Two questions. - First To make Knowledge base articles (from Confluence) appear in Jira Service Desk portal's home page, we need to create categories in JSD>> knowlege base. ...
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Hi there, I've been trying to get our email template (leveraging JIRA SD's new Project Automation features) to pick up images and (eventually) other unparsed content as well. Here are some o...
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I am trying to change the layout that my agents are using to view and handle issues. I understand that this is quite limited, so was wondering if someone can recommend on a good app that can a...
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I can't get triggers to work properly to create sub-tasks This doesn't work Nor this But this does as a work around. Of course if the request is re-assigned then the sub-tasks are duplicat...
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We use our JSD for internal tickets and sometimes we create tickets for ourselves. We don't need SLA tracking on these issues, so I'd like to make it so JSD doesn't apply the SLA to tickets where the...
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Have only been using Jira for a couple of weeks, and now discovered that with alarming regularity that a lot of our customers are not receiving emails when sent from Jira service desk. We were ...
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I'm looking for 2 good add-ons for Jira Service Desk - Cloud. I want an add on for User Management. I would like to see the date they created their account, their last login date, and the abil...
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