Jira Service Management

Hi,   We have created new Custom Field in Jira Service Desk as "Mgmt Approver".   We have added this field in Change Management screens. We would like Jira to send email, to the person...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We are receiving external customer support requests through a 3rd party web form (not via Service Desk portal), which automatically creates tickets in JIRA Service Desk. How can I configure JIRA Ser...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do you delete a template from an issue type? I have a custom filed = templates that contain 3 templates, 2 that I would like to keep and one that I would like to delete because it is redundant, b...

• Discussion
• jira-service-desk

I just installed Service Desk on our server. Everything has been working except "Create a new service desk project". It gives the following message: Hmm... we couldn't create your project due to an ...

• Question
• jira-service-desk

Love to use this at home too, I use it at work all day.  I can see me assigning tickets to my kids to do their homework, cut the lawn, all that stuff.  They can learn how to use these tools...

• Question
• jira-service-desk

Hi ...   I'm trying to automate the issue type when certain subject lines start with a certain set of keywords etc.  In this case I want to match any subject line that starts with "ALERT:...

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• jira-service-desk
• jira-service-desk-server
• server

Team,   I am using Jira service desk, I am unable to find linked issues, please assist me on the same.   Warm Regards, Upendar Shivanadri

• Question
• jira-service-desk

Hello all! --JSD Cloud user-- I need to figure out a way to populate a hidden field. A little context of my use-case: I have our web app connected to JSD so that customers can create issues f...

• Question
• custom-field
• hidden-field
• jira-service-desk
• jira-service-desk-cloud
• rest-api

I run into an issue when trying to choose the Assignee or any other fields on the "Raise a request" popup. The "Assignee" dropdown appears on the left corner and I can't select any value. The issue i...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We currently have a growing list of support tickets that are either in the "ToDo" or "In-Progress" status categories. At the moment, we don't have a good way of understanding what categories these ti...

• Discussion
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I have several projects.  Some for external customers and some for internal customers.  For external customers, I set the permission as "only customer I've added".  For internal c...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

After upgrading to Jira Software 8.3 and Service Desk 4.3, we are seeing several issues: Customers can no longer access the portal they previously had access to E-mail requests are not being proce...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Is it possible to set a favicon per project customer portal? Thanks for any assistance in advance.

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Pricing indicates that pricing is per agent (or $10 with 3 or less). However, I'm not seeing any role described as an "agent".   In the "Projects / <service desk proj> / Project sett...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I just recently was trying to comment on a Jira issue and got a very obscured error. (Took a screenshot of this) The error was very obscure as it said "Communications Breakdown" in the modal title a...

• Question
• jira-service-desk

When customer replies on notification via email, comment is added to the jira ticket view, but it isn't visible on customer portal. Is there way to make it visible on both ticket and portal view? see...

• Question
• jira-service-desk

Hi, everyone,   I need to add a rule to add a specific watcher everytime a ticket opened by a specific customer. Is this possible? Thanks

• Question
• jira-service-desk

I am trying to configure Azure Notifications for Jira Add-on as described in the following two articles. Is this still a possibility? These articles are 3 years old and I can't find much documentatio...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

My projects

• Discussion
• bitbucket
• bitbucket-cloud
• cloud
• confluence
• confluence-cloud
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We are currently using Jira Service Desk (Cloud) with the Access app in Azure AD and O365 for user SSO. Here is the process we would like to follow: - Create a user in Azure AD - A Group in AD is ...

• Question
• jira-service-desk

Hi! I need to get information about Jira Service desk cloud storage capacity and a platform operation report, does anyone know if this information can be obtained?   Hola! necesito obtener inf...

• Question
• cloud
• jira-service-desk

I want to be able to add this email and possibly other emails when I create a new request/issue and it will then go into the group of client in that project. When Adam@gmail.com is added to the text...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

After upgrade the server to the new version 8.3.0 I can't see my projects in the app. I received this message: "Can't show the issue at this time, the app doesn't support Jira Service...

• Question
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

I noticed the 'create a linked issue' option in SD, but also the regular clone function available in JIRA. Is there any additional functionality with creating a linked issue? As in, are there automat...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

As we begin to expand our use of JSD for external customers the need for an integrated chat is becoming quite important. I would like to hear from others on their successful or not so successful effo...

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• cloud
• jira-service-desk
• jira-service-desk-cloud