Jira Service Management

I've been making some customization in our environment that involves object creation automatically from a jira post function. I'm using groovy to create the new object. But I'm getting a unique con...

• Question
• addon-com.riadalabs.jira.plugins.insight
• groovy
• insight
• jira-service-management
• jira-service-management-server
• +1 more tag...

I used Insight to inventory software.   I had a main object type (software) with two branches (Installed and Cloud)   We elected to not subcategorized the assets so im trying to move an...

• Question
• cloud
• jira-service-management

hello, I have the jira cloud for slack integration installed on my site. while in slack, when I use /jira create, i see the correct projects however when my teammate uses /jira create, some random UR...

• Question
• cloud
• jira-service-management
• slack

Jira Service Desk Server Until recently, all agents and cusomers received email notifications. Currently, agents only receive notifications when a ticket is created. There are no other notifications...

• Question
• jira-service-management
• jira-service-management-server
• server

I'm trying to move from server to cloud and I get the error below. I'm over writing everything. Is there a way to skip user import and add them after I migrate the data from my back up?  FAI...

• Question
• cloud
• jira-service-management

Earlier in 2020 Apple relaxed the requirements for application developers to utilize Critical Alert Notifications in iOS. Since then other incident response platforms have added the ability to l...

• Question
• ios
• opsgenie

Hi, Could someone please help me to clarify the difference between these two status in JSM default workflow for "request" issue type? https://share.getcloudapp.com/WnulAvN2 I translated to por...

• Question
• cloud
• jira-service-management

We’re proud to announce that our integration with Amazon DevOps Guru is now live. The Amazon and Opsgenie product teams have worked together to build a deep integration between Opsgenie and the new...

• Article
• opsgenie

Does anyone know how to edit this to only include certain projects? It is removing the SLA from all the projects in my Jira service desk currently. Where do i identify the projects in the query? or ...

• Question
• jira-service-desk-cloud
• jira-service-management

I am getting the permission required from the permission helper but the user is a member of both the project's Service Desk Team and has a Service Management license. Is there something else I might ...

• Question
• cloud
• jira-service-management

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a r...

• Question
• cloud
• jira-service-management

Hi there, I have JSM > OpsG working fine.  For some reason, If I trigger an alert on OpsG, I get an email and SMS, but it fails to create a ticket on JSM. In the OpsG log, I can see the foll...

• Question
• opsgenie

The epic links arent displaying the running totals - we have recently upgraded JS 8.13.1. Any help appreciated, 

• Question
• epic
• jira-software
• server

I have setup a new service management and added 20 agents who are also approvers. Out of 15 I have 5 individuals who do not see an approval option based on a "review" status. All 20 were added as pre...

• Question
• cloud
• jira-service-management

Dear all, not sure if this topic belongs here, but as Insight is still quite new in direct atlassian portfolio it seems like it is not yet included in the basic dropdowns for selecting the affected ...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

Hi,  What is the explanation for the following behavior (Jira Data Center 8.13.3): When one print screen is added to an issue in the portal, it shows the image to the customer, other images ad...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I need to limit the display of some agents from the queues and reports. So a person who works on the team can only see the tickets assigned to him.   someone know how to I can do?   Tha...

• Question
• cloud
• jira-service-management

How do I leave some customers only with permission to view requests and block permission to create requests?

• Question
• cloud
• jira-service-management

I've been testing rules for a variety of users in a non-production environment. It only goes - or was supposed to go - as far as assigning an issue to a user. However, I found out from one user that ...

• Question
• cloud
• jira-service-management

  When I have a support ticket in my queue and enter a ticket to change the "request type", the options available ("report a bug" and "investigate a problem": are not the same as the ones ...

• Question
• cloud
• jira-service-management
• request-type

Dynamic fields changes on jira cloud . Is it possible using JMWE plugin for jira ???. As jira cloud wont provide flexibility for dyanamic changes of field using script runner behaviour   ...

• Question
• cloud
• jira-service-management

Created project from ITSM templates. Our clients do not use English. What translation options are available? In JIRA tickets necessary translate request type names and ticket's field names In the c...

• Question
• cloud
• jira-service-management

We are getting below issue while syncing requests through email. Your request could not be created. Please check the fields have been correctly filled in.  

• Question
• jira-service-management
• jira-service-management-server
• server

In JIRA server version, where I can find automation rules setting? JIRA server version:v7.4.2

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have been using Jira Service Management for around 6 months and overall we are quite happy with the product. We have many external customers whom we onboard as customers, within Organisations in J...

• Question
• cloud
• jira-service-management