Community resources
Community resources
Community resources
Jira Service Management
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Is it just me... Creating a ticket for support on Atlassian is not easy. this is not a user-friendly website and you have one of the best ticket systems that I know. I don't see here an opti...
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I am trying to access this link but the ok button doesn't work. https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F29edc265-f4a9-4e97-96f9-f2aa3ae8d230...
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HI, when some of our customers send an email to our support address the jira ticket is created but the content of the email is not added to the ticket. The email logs show that the re...
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Hi all, When an agent creates a ticket in Jira, how do I automate that it will be put on the corresponding organization? It also isn't showing the Organizations field on this screen. T...
1,146 views 6 0 Deleted user March 22, 2022 -
Hi all, Desperately seeking help related to the devops automations. I am trying to create automations where when PRs are created and then merged we're moving the tasks associated along ...
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Suddenly our Portal Requests are getting the error message: "Couldn't send request This form contains a hidden field that does not have a valid default value configured" When I check the Request F...
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Why when a ticket is changed to waiting for customer does my colleagues name show against the change
Somewhere my colleagues name is set for the email address and system changes. Where can I change this?
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Guys, I am using PostgreSQL 13.5 as the backend database for JSM 8.21.0. To enable mTLS connection between JSM and database, I have turned on SSL on database side, it is working fine. And generated...
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Hello everyone, We are creating a forum for our private community of customers (using discourse solution) and we want to add a ticketing system using Jira Service Management. The prob...
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Hey community, we're currently evaluating Opsgenie for alerting and On-Call-management purposes. Although we're pretty excited about all the features and possibilities, we stumbled upon the activit...
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Hello I want to change the JSM login screen. JSM version is 4.4.1 . https://jira.atlassian.com/browse/JSDSERVER-330 I proceeded with reference, but nothing changed. Any help in making this chang...
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I am looking for support to set up Jira Service Management with Teams Integration.
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Hi Everyone, I have a project A which has 4 boards, A1-A2-A3-A4. When i am creating any type of ticket (task, story, bug etc) it is visible on all 4 boards and I do not want this. How can i separat...
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Hi Community, We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. Any suggestions on how to capture that email as ...
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Hi, We are in the process of finally upgrading our version of BitBucket from 4.1 to 7.21 and then to Cloud. I'm aware of the utility tool - BitBucket Cloud Migration Assistant that migrates repo's,...
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Boa noite a todos! Gostaria de saber com vocês se há alguma configuração para bloquear a distribuição de tickets automaticamente, sempre que o cliente abre um ticket, ele está distribui...
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We have integrated Opsgenie with Jira Cloud project so tickets created in Opsgenie will be created automatically in Jira. When a user Ack an alert in Opsgenie - it get assigned to the user. ...
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- jira-cloud
- opsgenie
- scriptrunner
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Hi everyone, We are using a different ticketing system and forwarding the tickets to our vendor who uses Jira Service Management. We just triage the ticket for our customers so its important that t...
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I want to use the issue collector to provide a simple way for customers to create issues without signing into the service desk. I created a testuser (without assigning a license) and created an issu...
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Due to an issue in the issue collector (that's another topic), the created issues are always assigned to the default author. I tried to change the author to the correct one, which seemed to work, bu...
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We recently got Opsgenie and we are trying to integrate it with our ManageEngine ServiceDesk Plus software that we use for helpdesk ticketing. We have followed all the instructions with setting a web...
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- manage-engine
- opsgenie
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I have a problem with issue visability with one of my customers. They have three employees that can view each others issue cases without any problems, but when one of our technicians create a case an...
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I am trying to do set issue security based on a custom field. I have a custom field that is called Assignment Group. It is a custom field of type Group Picker from Jira. When an issue transits from T...
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I have a problem where Due dates and Actual end dates don't appear in tickets created in Jira Service Management. It looks like this: Does anyone know how to resolve this?
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hello. We are using the built-in Asset Management in Jira Service management, and we need to print labels with QR codes. But the interface only allows us to set lengths in inches (imperial measures)...
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Atlassian Community Events
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| 33m ago | ||
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |