Hello Experts, I am working on a setup in Jira Service Management. On the customer portal, I allow the end user to select multiple options via a multi-checkbox field, and based on the selected optio...
I am a paying customer. System is super confusing with the atlassian set up. I tried to find my URL to allow me to send my issue to tech support, no dice. I have a developer I need...
Did anyone else lose access to their JSM project after the switch this morning? I'm currently getting a "Something went wrong" error when using the same link. Any advice on how to fix this, I current...
Hello, I'm doing some housekeeping in Jira by deleting junk projects. There is one that I'm having issues with. It's a team-managed project and the person who created it is no longer with my organiz...
Hi everyone, I am trying to visualize a predicted completion date (forecast) on my Jira dashboard using the Rich Filter Time Series Chart gadget. I currently have a chart showing Created vs. Resolv...
Hi, I've read a few Q&As on this forum regarding workspace views. I have created a workspace view for 4 of my boards. I have then selected the overdue checkbox and tried viewing in ascending and ...
It seems that when I configure a Knowledge Base in JSM and connect it with a space I can either allow Anonymous access or Logged In Users. I'm trying to setup JSM for external customers. ...
I am requesting the following: the ability for employees to create tickets on behalf of customers by forwarding emails to our support/service email address. Currently, this makes the employee the rep...
Hello! I´ve a big deal with my board I need to archive cards by date. I´ve more than 1500 cards I think and Trello is going so slow. I´ve moved cards with no activity to another column. There are ...
How do I go back to the previous Bitbucket navigation system?
We are currently testing the transfer of a Jira space from one cloud instance to another. We've done the transfer once already to uncover any issues or cleanup we might have post migration. Does anyo...
I'm getting the following error on my Jira instance and I have no way of contacting support. Atlassian status portal is reporting Jira is up but I can't load it for hours. I am both at admin and the ...
We’ve all been there. You open Jira, look at your dashboard, and realize a critical ticket hasn’t moved in four days. Why? Because someone was waiting for feedback, someone forgot to ping a stakehold...
When customers open the request form, I will ask them to enter records as a table, with specific columns and about 5 rows of entries. For example, I want them to enter the expenses they've incurred....
Hi, Current Jira model, gives hierarchy as --> create feature / story --> we can then create only subtasks instead of a hierarchy like epic --> story / feature --> task --> subtask, is...
...he add-ons cleaned the cache but without success. I checked this entry in firefox for true: dom.events.asyncClipboard.clipboardItem Also no success.. In edge its working f...
Hello, I am experiencing a bug when configuring an Incoming Mail Server in Jira using the Microsoft Graph API service provider. Here are the details: - I have a properly configured App Link ...
We need to change avatar for objects through a script and want to create and set an specific image as avatar för an object. As the creation of the object is done throu a script we would like to set t...
Hello Team, I am unable to access my bugs/issues. All my issues appear to have vanished, and I cannot access my data at all. I am currently on the free plan, but even then I should be able to view ...
Hello all We are preparing for a Confluence cloud to cloud migration. Our main problem is that we do not have a premium subscription and as such we do not have a sandbox to test. We are looki...
It's Thursday! Today we have an open ended #TBT post. An all-inclusive #TBT post. This one is depending on you to share with us where your mind goes when you have a few minutes to reminisce. ...
I am trying to find the easiest and cleanest way to track waste throughout a sprint on tickets. We are currently using "Time Tracking" field which does some of the job but you cannot pull through the...
Jira was designed to track work, not conversations. But in Jira Service Management, tickets are conversations. As issues grow and more people jump in, important details get buried. Decisions slow dow...
my account has been deleted for inactivity on 29/01. i need it to be restored. please help
Hello community folks, I’m experiencing a highly inconsistent UI issue in Jira Software Cloud that is making the board unreliable to use. What’s happening Issues (Epics and Tasks) appear and disap...
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