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Urgent Locked out due to Scim

philip wright
March 17, 2026

Accidentally applied a incurrent scim settings/group and removed all the admins. 

Please help as it is impacting other teams and members also. 

I have attempted to open a case but am unable to do so... 

2 answers

0 votes
Evie Z_
Community Manager
Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
March 17, 2026

Thank you for bringing this to our attention. I’ve escalated the issue to our internal team for review.

0 votes
Sebastian Krzewiński
Community Champion
March 17, 2026

Hi @philip wright 

 

You need to contact with Atlassian Support if you blocked access to all admins.

 

Regards,

Seba

philip wright
March 17, 2026

That would be great if I could do so! We can't login at all to open a case. When attempting to open a case from this account I get an error. 

They have no phone number... I have tried emailing support@ and such as well, and their AI chat agent is unhelpful. Hence why I posted here hoping a staff member would see it and open a case for me. 

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