Opsgenie

Is there a way to modify the fields in the Incidents? For example, I'd like to pull the Tags from a drop-down list. I'd also like to embed a link to a document describing best practices for incident...

• Question
• opsgenie

Hi,  I'm jira administrator. I see that opsgenie is connected to our jira but no alert is configured (I think my predecessor tested opsgenie at some point)   Recently we changed ...

• Question
• opsgenie

Hi, I am getting error "Team API Keys are not authorized to perform this action." when trying to fetch user information from my team (https://api.opsgenie.com/v2/users/). I am admin of the team, b...

• Question
• cloud
• opsgenie

start intself i have installed 8.20.5 version after that due to difficult interface i have installed 7.10.1. but even i have uninstalled im not able to use the 7.10.1 version. 

• Question
• opsgenie

Hi, we are using zabbix to feed our Opsgenie, using Atlassian made plugin send2opsgenie. All works well as expected. But on some alerts in zabbix i do have a tags, which i need to get in alerts too. ...

• Question
• opsgenie

Hi guys, I am just migrating from Pagerduty to Opsgenie and I am wondering if there is a smartwatch app for Opsgenie. As I am not using an iPhone, I need an app for WearOS for best.  In our ni...

• Question
• opsgenie

I am trying to integrate several alerting systems into Opsgenie and they all have their own priority level and multiple variations of the alerts. To save some space in the alerts and keep management ...

• Question
• email
• opsgenie
• priority

I am using Alert API to fetch information about Opsgenie alerts. I am unable to find how to get the link to a given Alert. For example: https://nasdaq-meli.app.opsgenie.com/alert/detail/d50...

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• cloud
• opsgenie

Configured Azure SSO Identity Provider,  SSO works from PC browser, but when we try to use the IOS/Android App, it tries to open the app in MS Edge?   How do you bypass this?

• Question
• cloud
• opsgenie

Hi everyone, I am trying to get alertmanager to forward alerts to opsgenie. I have had a look at https://prometheus.io/docs/alerting/latest/configuration/#opsgenie-receiver-%3Copsgenie_config%3E - ...

• Question
• opsgenie

For example: Immediately for on-call users in the schedule If P1, next on-call user in the schedule if not acknowledged in 5 minutes If P2 , next on-call user in the schedule if not acknowledged ...

• Question
• opsgenie

Good morning, I'm starting to use opsgenie and I would like to know if someone can explain to me how to configure the heartbeats since it has become a bit complicated and in the same way seeing tutor...

• Question
• opsgenie

We currently have OpsGenie standalone and Jira Service Management Premium (we got this especially for the unlimited automation rule executions)  Documentation, I can find, tells me that we can ...

• Question
• cloud
• jira-service-management
• opsgenie
• premium

In my alerts page of opsgenie I have a saved search which has been shared with me.  Is there a way to identify which user created the saved search ?   I want to go back to the origina...

• Question
• cloud
• opsgenie

The account is a US instance and correct email account.     This account is the same login as confluent Atlassian. but it can't log in on Web and Mobile app    

• Question
• cloud
• opsgenie

Hi,    I have team of 10 persons and want to schedule on-call among team with one primary and one secondary/24 hours for whole year. How can i automate it to uniformly distribute. i do no...

• Question
• opsgenie

We have auto incident creation rules in place for a particular team / service. If we trigger mutliple incidents with different messages, but the same priority, only one incident gets created. How ...

• Question
• cloud
• opsgenie

If I create an incident from the UI without impacted services and no responder teams, just with a responder user, Opsgenie creates 2 alerts: 1. For the responder user (as expected). 2. For the user...

• Question
• alert
• incident
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• Question
• cloud
• jira
• opsgenie

Our company uses Control-M to schedule all of our system's processes. Currently when a failure in Control-M occurs a "first-response" team is notified and manually calls someone related to that failu...

• Question
• opsgenie

Hi, I'm setting up the alerts for Incoming call - in particular we want to be alerted when a voicemail has been left, (the initial call has been missed). The choices for the Incoming Call notificat...

• Question
• cloud
• opsgenie

Hi Team,   I have got this issue whie forwarding the closed alarm at JIRA from Opsgenie: "Could not send [resolveIssue] action to Jira [JiraSoftware]. Reason: 400 Bad Request: [{"errorMessage...

• Question
• cloud
• jira-software
• jira-software-cloud
• opsgenie

Dear all, i am using opsgenie ,OEC and Python Script for creating some jira issues with some custom jira fields which are not filled by default,the synchronization opsgenie-jira works fine and the j...

• Question
• cloud
• opsgenie
• python

I am trying to set up voice call notification for Jira Service Management and we are using incoming call app from the marketplace which is integrated into Opsgenie. The challenge we are facing is tha...

• Question
• cloud
• opsgenie

Something odd began to occur starting this year in 2022.   We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation reference...

• Question
• jira-service-management
• opsgenie