JIRA Service Management and Opsgenie Alert Integration Latency

[Çağatay Çiftçi]

Hello,

Are there anyone else experiencing latency issue between JSM and Opsgenie on EU?

I configured JSM Cloud Integration at Opsgenie so it will create alerts whenever customers opens tickets and it is doing that. But starting from yesterday alerts getting created 1-2 hours after tickets. It was minutes at worst before.

Any ideas how i can investigate this?

Best regards,

Çağatay Çiftçi

[Çağatay Çiftçi]

I tried one more time today and it took 11 minutes which is better. Still are there anyways that i can monitor this latency? I know about Atlassian Status page for Opsgenie but i don't know if it is related with JSM Integration and latency between those 2 products.

[John M]

Hi Çağatay,

There was an incident which has since been resolved, so you should not see anymore delays. The incident report can be seen here on March 25th:

https://jira-service-management.status.atlassian.com/