Loom

I am unable to change the email address on my atlassian account. The old one is something that is no longer accessible and the new gmail email does not receive the verification email. It is not showi...

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It keeps telling me that it cannot authenticate me. I need to get into my account. I have lots of videos saved and can't get them  

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• loom

Hi Loom Community, I'm posting here because I've been left with no working path forward and I need answers — both from the Loom team and from anyone else who has experienced this. What happened: ...

• Question
• loom

New admin for a loom 4 user setup and something that I cannot find out how to do or how it works.   We have Business and AI license   SO when I am logged on and I create a video ...

• Question
• administration
• loom
• setup

my account has been suspended. I’m not sure why I need it. Restarted what’s the process this is my second request, I need somebody to get back to me ASAP

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• cloud
• loom

I'm currently on what I think is a business plan, but I've heard there may be discounts for educators. 

• Question

NVM, it was faster to just re-record the entire video.

• Question
• loom

Hi. I am trying to log in to my educator account with no luck because it says it is sending a verification email to an address I no longer have access to.  I also get a message saying "Your T...

• Question
• loom

having this issues with Loom "Oops, please try that again! We had an issue starting the recording. Please try again, and if you still encounter the issue please contact our Support team." I have ...

• Question
• loom

Hii There,  I accidently created 2 accounts on Loom, one is associated with g****@gmail.com and second one is associated with p****@dcag.ca  I have some important work videos on g****@g...

• Question
• atlassian-cloud
• cloud
• loom

I joined Loom paid last month for an annual fee and then I have been billed again this month for another annual fee. Obviously, this is not correct. I have raised a ticket by contacting the contact u...

• Question
• loom

Hi.  I signed up for Loom because I was sent a video from a vendor.  I believe they sent it in error.  Now I can't cancel Loom and Atlassian. I am told Your account can't be deleted b...

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• loom

I just recorded a Loom. Hit stop. Then immediately, it says it's been viewed by anonymous. I click to edit it, still haven't watched myself, or shared it, and now it has two view counts. Are my video...

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• loom

I have changed my email address over to a new one and I didnt realise that the email I changed to already had a Google sign in account for Loom.   I have tried everything, using the AI chat to...

• Question
• loom

I have a tutoring business and I have uploaded recordings of the sessions, most are about 7 minutes long. I have the free trial and it's about to expire and I'm getting emails saying I will lose the ...

• Question
• loom
• subscriptions-and-billing

please help me to find mail of support team 

• Question
• loom
• not%20applicable
• organization-administration

We recently changed email address. I'm trying to log in to the old account and it's sending a pin to the old email which I don't have access anymore. I can't send an email to support, no number to ca...

• Question
• cloud
• email
• loom

I need to have my old videos availuable to me. Their all missing and it happened when NEXA went from [email address removed for privacy] to [email address removed for privacy]

• Question
• cloud
• loom

Hi there,  my recorded video is not bringing out its audio Kindly assist     

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• loom
• cloud
• unknown-hosting-type

Video recorded, editing it, have taken a section out which was not correct, can I add a clip into this section of the video?  Currently I only seem to be able to add it at the start or the end.

• Question
• cloud
• loom

Even though AI features are turned on, why does 'Meeting recap unavailable' appear in Loom?

• Question
• loom

Hi, I’m having an issue with audio recording on Loom.   When I record a meeting (Zoom ) on my Mac:   My own voice is recorded correctly Other participants’ audio is recorded only w...

• Question
• cloud
• loom

I have recorded 50 or more recordings.  It has stopped working.  Turned off computer, logged in and out and it is not working.  Nothing on my end has changed.   Now what??

• Question
• loom

Hello Team, I would like to be made Admin of my workspace; the current one is no longer working with us and the email is no longer active. For this reason, I am not able to edit.  Also, how mu...

• Question
• cloud
• loom

I was with loom as a single user.  When the acquisition from Atlassian became official, I noticed I was now being charge for 2 users.  I have always been a single user.  After almost 4...

• Question
• billing
• cloud
• loom