Help how do I cancel my account and stop billing

[Margo Preiss]

Unable to find how to cancel my account and stop billing sent an email to billing with no response

[Tomislav Tobijas]

Hey @Margo Preiss ,

You can use the following channel to raise a ticket regarding billing: Atlassian Support: Pricing, Billing & Licensing

As it might be a bit 'tricky' to raise a request, I'd suggest checking out the following thread: https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483

Cheers,
Tobi

[Ollie Guan]

Hi @Margo Preiss ,

https://community.atlassian.com/forums/Loom-questions/Refund-for-service-I-dont-recall-agreeing-to/qaa-p/3235040#M1483

this thread discusses the exact same issue: a user was charged for Loom Business during the migration to Atlassian (possibly unintentionally) and is seeking a refund.

Access the right channel: Go to Atlassian Support for Pricing, Billing & Licensing.

If your Loom is still a standalone app and not integrated with Atlassian, select "Other" in the support form and describe your case manually to ensure the ticket goes through.