Just want to cancel my loom account and have my service end when my started my service

[David Allan]

I see loom has been gobbled up by this Atlassian corp. Just wanted loom and I will miss it. I saw somewhere that if I cancel my subscription, it just ends. Well, that's not fair. I want to cancel when my subscription is up. Wading through the Atlassian maze to reach anyone, maybe I can get some help here.

[Kris Klima _K15t_ · Accepted solution]

Hi @David Allan 

This might help - it's a guide dedicated to solving Loom login and account issues.

[David Allan]

I suspect that I will keep the loom working until my yearly subscription is over in Jan. Thanks for your help

[Teresa De Figueiredo]

Hi @David Allan ! I'm a product manager on Loom and saw your question. To confirm, if you cancel your subscription it will continue until the end of your billing cycle and downgrade at the end.  I will take this feedback to the team that we should make the language more clear though!