Community resources
Community resources
Community resources
Jira
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We have been using JIRA Service Management for our global regional teams to lodge tasks in one portal with the help of a customer portal for the requesters and the 'queues' view for the teams working...
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We want to disable ITSM project from customer portal
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I've researched using a Java plugin and using the Rest API as well. There seems to be more articles for Confluence than Jira. Based on my earlier work and reading, Jira and Confluence do not share th...
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Hi, I was analyzing our Control Chart and saw an issue that has a cycle time of 27 minutes. The issue was initially moved from TO DO to IN PROGRESS on the 19th of May 2022. It was then moved...
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I have a mail handler that is creating issues in Jira Software, but need to copy text from the description and move it to a custom field.
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I need to use Jira to create reports containing the following information about an issue... assigned developer total number of story points number of story points pending development dependencie...
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Under my epics, I have several issue types. What I would like to happen is when the user clicks on the issue (non-epic issue type), I would like the second tab to display information that was gathere...
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Hello, I've created a form and linked it to a request type. When going to the request type and previewing it I can see my form (help centre). However, if I try to raise a request from within...
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Background: I migrated all of my source code repositories to GitHub and adjusted all of my Jira projects to use the GitHub Integration extension. Then I deleted all the Bitbucket versions of the rep...
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Say there is a ticket in service now. I'm closing incident once i close its related user stories in jira to be closed Can anyone suggest how to do it either from service now or jira wi...
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Hi, I am currently trying to complete a JQL statement. The criteria for this query/filter is that when the ticket is made, the due date is manually changed to be 2 weeks after it is changed t...
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Hi there, We are starting with JSM and would like to create several request types with small differences on their configuration between them, so it would definitely be useful if we could clone them....
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I need help with the following: I need to have 1 project, with multiple initiatives, epics inside of it, and Support tasks related. Support Team has its own board, but if Development starts working ...
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When I export a Jira project I select the option for Word. The resulting document has a .doc extension but it is actually HTML. This causes a problem when I use other Word-compatible soft...
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Hello Team, Our one of the user wants to complete the Sprint, but he can not. Checked & found that he has proper permission for complete the sprint. The error pop-up is showing as "Sprint cann...
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...nd was resolved 07/01/2022 09:01:23 and is being marked as "false" when really, for our purposes, that should be marked as true. We do not want to import any scripts either, we just hope to be a...
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Hi I created automation what close in Jira one Service Management ticket and create clone into Jira Software project. Now i like to send to user e-mail with new issue link. How i should set it up? ...
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Hi everyone. We currently have linked issues set up. I was wondering if it was possible that when we update a field in one issue, it can automatically update the same field in...
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Hi Community, I have a question regarding a JQL-query: I need to create a query that recognizes, for example, the first Monday of the month. Is this even possible with a JQL query? I have al...
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Our org is getting an "assertion expired" error when logging in to Jira via SSO. They say "just create a ticket and we can help" but how are you supposed to do that if you're not able to log in? Can ...
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We have multiple instances in our environments. We have certain processes where we link tickets from one instance to another. Is there a a way to also update like fields across all liked tickets from...
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I created Epics I created User Story I wanted to link my user story to Epic created but the Epic link did not show. Is it because I am using free plan? Thank you, Adebisi.
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Hi All Hope everyone is having a good week thus far. I have a broad question that might help with my understanding of Jira. We have a past sprint (sprint 8) that remains on the backlog. I did...
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Good day Community! How are you doing, professional success? I am looking for a plugin or a ready-made solution that would help automate the process of editing an article in Confluence on an event ...
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