Jira Service Management

Hello,   I have set up an automation to transition an issue to 'Deployed', or 'Deployable' depending on certain conditions. The aim of the automation is to automatically set the issue statu...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community, During my use of JIRA, my email address changed due to a merger.  I'm the admin on the site but I'm not able to get to my account because it tries to verify to my old email whi...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hi. For all the documentation I have found, it is not possible to create an issue passing attachments at the same time, i.e. the files need to be attached once we have a key (correct?). If that is ...

• jira-service-management
• jira-service-management-server
• server

É possível configurar uma integração com o slack para que toda mensagem aberta enviada em um canal se transforme em ticket no JIRA?  Li algo sobre em  Criar um problema sem um formulário ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am wanting to make a request on our service desk that has predetermined answers that they have to select from. Is this possible if so can you tell me how?    Example below. Does your int...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everybody. We made a fluxogram of our offboarding project that involve some areas of our company. I need to create a project in order to have all areas working on it.  EX: Pre-offboarding in...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, we had a previous administrator that is no longer in an administrator position but is now a service desk user. I don't want them on our user count but when I suspend their user it shows them as i...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Is it possible to only allow certain users submit service desk request for a specific request type? Thank you.

• cloud
• issue-type
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• +3 more tags...

Hello everyone! I have a Groovy script, which if run from the console, it works fine, but if you put the same script as a file on the server and run the script from the file, the result is differe...

• groovy
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi, I want to add a short description under the 'Summary' field. I have already added a description under the 'Summary' field on the customer portal form. How would I add it to the internal form? Wh...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi  When I changed workflow all resolved issues disappears, how can i fix it back?

• cloud
• issue
• jira-service-management
• jira-service-management-cloud
• resolution
• +1 more tag...

Hello Community, We have a requirement to implement a 3-strike rule for our Incident Management process and below is the requirement, planning to use Jira automation for this implementation and wo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I have several queues and I want to mark the title in different colours. How does this work?

• jira-service-management

Olá pessoal.  Explicando melhor, gostaria de saber se é possivel , por exemplo:  Chamado aberto no projeto departamente pessoal, após a resolução do mesmo automaticamente ser encaminh...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone,   I'm having difficulties starting this automation, looks like I was only able to create sub-tasks with a defined number but I need the following:   In Project 1: When a ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Community! We want to implement a new JSM instance but all in spanish, we already activate the trial and change the language in the general settings, but all the custom fields and default sche...

• cloud
• jira-service-management
• jira-service-management-cloud
• translate

How can I edit the filed that appear in Customer Portal for example create date ?

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hey, I'm trying to do some automation with labels. I have a field "Go-Live" with type Label in my issues. In the field "Go-Live" I have the following labels: "USA_22-17", "Japan_22-18", "Korea_22-1...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I have some automation in place which creates a number of related issues.  That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am the administrator of my team's project on Jira. I have created, and associated with the corresponding screens, custom fields. However when I try to add these custom fields in the issue ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I really want to turn off this suggestions for field " Reporter" Do Jira has this feature ? Many thanks.

• cloud
• jira-service-management
• jira-service-management-cloud

hello, can anyone help me find a way to add a group to an organization? It seems to be useful and necessary and I did not find any related article. I rather find a way without Installing Add-...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...

• cloud
• jira-service-management
• jira-service-management-cloud