A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I have Jira service management cloud. I am a service desk team member with a license and work on tickets through the Jira instance. I had closed a ticket on my end and therefore the customers end(the...
-
- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox. - Confirmed that other emails were received but from Atlassian unable to received.
-
Hello, I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much. ...
-
Good morning, I am having trouble to add the security headers for my HTTPS connection. They are available on the HTTP port, but not on the HTTPS one, where the HTTP connection is redirected....
-
In an Insight Object I have a attribute "owner". I have an automation rule and want tos end an email to the owner if something happens. The automation rule works if I send an email to a certain user ...
-
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.user.ApplicationUser import com.atlassian.sal.api.ApplicationProp...
-
...he page, it has the source <input class="Input__InputElement-sc-1o6bj35-0 bfCuIo" id="customfield_10861" name="customfield_10861" spellcheck="true" type="text" value=""> Is it possible to p...
-
Hi to all, I have a jira cloud instance and i need to create transitions. There is a way to write the transition code avoid nunjucks/groovy and mybe using python?
-
We're using this script to set up a custom field called Last comment (script field): /** * Field name: Last Comment * Template: Text Field (multi-line) * * Description: * Returns the last comme...
-
Hi, I am working on automation that excludes the following JQL > 'project = ISD AND issuetype = "Email request" AND summary ~ "Azure: Activated Severity: 0" OR reporter in organizationMembers(DvB...
-
Hi, I have a field with the following context. I need a condition on transition. If the value is BPM and/or BAW, then only users in group bpm-deploy-group can execute this...
-
Hey there, I want to populate an insight object field with multiple objects. The objects I want to have can be found in other insight fields in different jira issues. I get these jira issues...
809 views 1 0 Deleted user September 15, 2022 -
Hi there, I am successfully creating and updating user records in insight from Azure AD but have one issue. If the attribute in the schema is and object with a reference to another schema it d...
-
Hi! We've got issues with strange format of SLA I think it should be totally in hours, or hours should be less than 24 h. Any ideas why this happens and how to correct? JSM 4.3.4 server...
-
Me gustaría saber si hay la posibilidad de adjuntar dentro del campo 'descripción' alguna captura o jpg para documentar mejor la solicitud, ya que cuando se incorpora alguna captura o jpg con control...
-
Hello, 1. 3 projects - we will call them P1, P2, and P3 2. Around 10 assignees A1....... 3. I want No Done or Cancelled issues in the counting of issues. The first part, Query for Projects,...
-
Hi there! We are using Timesheet Reports and Gadgets for JIRA Cloud plugin and there is a question - How to create custom field to give time estimate? Our request goes through several stages, ...
-
Hi all, I am getting a weird error when updating insight from Azure AD, even though the records are being updated I am getting an error. This error is impacting when I find a matching record a...
-
I am not able to access Jira Service desk.
-
Hi there, I am not sure what happened but when a customer comments on a ticket and the status is Waiting for Customer, the service request doesn't transition back to 'Waiting for Support'. I am not...
-
We have just implemented Jira Service Management at our company. We want to be able to use JSM to give our customers a portal to report issues. Is there a way where each different customer (companies...
-
I've been using Jira cloud for sheets for some time, organizing my sheets by filters and such. I've come across a board with custom forms dedicated to organizing test data but I cannot seem to pull t...
-
Hello All, I created a custom report within a project to keep track of how many tickets individual employees process. What I am trying to achieve is something similar to that report but including al...
-
In our company managed service desk project, when we make a GET call /rest/servicedeskapi/request, we get back a list of tickets as expected. For requests that *are not* linked to forms, the Reque...
-
Hi all, I was wondering if there are any built integrations with JSM and particularly OpGenie for GLS alerts to automatically create an OpsGenie alert. (https://gls.com/) I searched the...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 17 | |
| 5 | |
| 3 | |
| 3 | |
| 2 |
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST |