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Jira Service Management
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I apologize ahead for the novel below. After quite of bit of research and homework, I have been able to get Jira Insight to work (mostly) the way i want. However there is a missing piece that ...
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I have 15 or more remote data center environments around the world that only have internet capabilities using Satellite communication. Bandwidth and availability of Satellite communication is n...
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For our client onboarding process we have an employee who has a set list of tasks to complete for every client. The tasks are generally the same for every client. I need an easy way to duplicate a p...
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I am new to Jira service desk, I am trying to set up service request, Creating queues , adding users to team , adding agents, I am looking at the Setting up your service desk docum...
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Hey there, We are currently evaluating the deployment of Jira Service Management to manage N2 support requests. Our work ecosystem, especially email, is based on Microsoft 365. Knowing that Jira ...
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Hi Is there any possible to use in jira proforma with insight fields? We have moved some data into insight and now we are looking to use proforma app to make better end user portal.
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Please assist, when I receive an issue ticket in HTML, they do not reflect correctly in the description, please see attached example of how it comes through. example image below:
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Hi, do you know a solution for the following case: We want to migrate a service desk project from onpremis to JSM cloud. After the migration we would like to move the tickets to anothe...
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Hi, I have a problem with automation for auto resolving tickets. I had a scheduled automation set up with JQL : status = 'Waiting for customer' AND updated < -14d but I also...
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About Insight service, is it possible to add a checkbox at the beginning of the line, to allow multiple selection. We would like to do a bulk modification on some fields, for multiple assets. Using ...
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Report Portal IO-Integration with Jira Server-error occurred : impossible interact with integration.
I am trying to integrate Jira server with Report Portal io. After logged in with admin credentials to Report Portal in administrative - plugins panel - I had uploaded "plugin-bts-jira-5.1.0...
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Hi team, I would like to create an automation that depends on input a requester provides as part of the initial request screen (when they create a request that then becomes a ticket in our Service D...
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Best way to create an automation rule to automatically reassign a ticket to a person based on month?
Hello, I was curious as to whether or not someone else may have found a better solution to a question that I have. I created an automation rule, that, when incident tickets are assigned...
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Trying to import CMDB on Insight by CSV file I have 2 problems when I import Statuses the type of attribute is changed by text. The statuses are already created in Insight. Same happens when I try t...
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Hello, hope someone can help with this. Our service desk is split up into a couple of teams and I want to filter unassigned tickets based on the requester's email domain. To achieve this I ha...
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I am an Admin. I want to log in as another user from my user list. can you guide me with the steps to do it in the JSM data center?
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I want to change technical contact details . I want to transfer it to another person. currently, we are using the trial version JSM datacenter. what are the steps to do?
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Hi We are currently implementing the add-on ProForma for our support organization. We are looking to get better structured and complete requests that way, since we are only using incoming e-mails at...
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Hi I want to write this script in field validator condition issue.customfield_12703.value == "NO" And {{ issue.customfield_10100.requestType.id == "172" or issue.customfield_10100.requestType.id...
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Dear community! Is it possible to set up a notification in Telegram for customers. Maybe it's possible to create a bot so that the customer can log in and receive notifications of his requests? Th...
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I need to create a field with text (rich text) and no input options for the portal user, wich contains informations. I want to put this field in different request forms. How can I cre...
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If a customer replies to an issue via email, I want the reply to come in my email inbox too. How can I achieve this? Currently, it only appears as a comment on Jira.
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Hi Hive Community I am wanting to know is it possible to create a diagram .... think along the lines of a bike wheel's spokes.... that as the user moves across the spoke ball it can display inform...
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Hi Team, I am currently trying to build out a little webhook using automtion forms. I want to be able to send a json payload containing the form data so that can be sent somewhere else fo...
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Hello, I have set up an automation to transition an issue to 'Deployed', or 'Deployable' depending on certain conditions. The aim of the automation is to automatically set the issue statu...
428 views 3 0 Deleted user August 29, 2022
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