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Community resources
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Jira Service Management
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Hi Team I want to integrate OpsGenie to Jira Service mgmt to ensure I can create event tickets in JIRA for high priority alerts / events. Example - If a major server is down , OpsGenie will al...
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For eg; if i select Ad Account, I want account ID to pop up as a text field
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Acording to Setting up OAuth 2.0 integrationl a prerequisite is that the server be running over HTTPS. We are using a reverse proxy that does the HTTPS for us, but we are still unable to co...
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Additional Fields to Appear Only When Selected certain options from dropdown.
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hello community I would like to know how to hide or remove the native and mandatory field "SUMMARY", so that it does not appear on the portal? This field appears when I create the "REQUEST TYPE", a...
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Does anyone here haver ever faced this kind of issue when using Mindpro Insights? When I try to get data from one Service management project it returns error: Cannot read properties of null (re...
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Dear all, currently our jira service desk is availavle over the world-wide-web. Internal vulnerability scans showed that cve-2022-22970 / cve-2022-22971 is affected to the current installed JI...
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I'm not sure what I changed but I can't get what I had working back again. When I would add a Portal Only Customer to the Team-managed project using the "Projects Customers" menu, I could then go to...
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Al intentar crear un incidente a partir de un mail entrante, realizo la configuracion con el servicio de mail predeterminado de Jira , la recepcion del mail a una casilla dentro de la organizacion pe...
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We've built a cool integration where the JIRA Asset Panel is populated and shows asset information in an IFrame, but now we want to automatically allocate assets as a ticket is being created. - User...
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Hi Everyone, Our IT teams use Jira Service Management for help desk ticket intake and JIRA service projects to manage backlog issues related to those tickets. Right now, we move JSD tickets to JIRA ...
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I'm working on creating an Incident Management process. I noticed that there's a Post Incident Review queue in the IT Service Management project as well as various Incident Review templates in Conflu...
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Using the "new" integration method within OpsGenie, how does one setup an alert to only trigger based on a particular Request Type of the relevant JSM ticket? I understand how to do this usi...
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Hi, We're evaluating JSM as a replacement for an in-house support ticket system, which allows users to report an issue with their website. We are a web agency looking after many sites for many organ...
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Hi, I'm trying to embed a webpage view on my Tableau Server, but when I try using it, it throws an error 'navify.atlassian.net refused to connect.' I found some documenta...
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Is it possible to format an automation with an language type of format? Just like in time automations that you can format than as your will. Ex: {{issue.Status.name.format.portuguese}}
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I have just started using Insight and have a hard time doing the following: - I would like to build a CMDB, where I can keep track of all the components that make 'a service'. Also I would like to ...
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HI, How can I make the subtask take all/some fields from parent issue note: 1- parent issue and sub-task using the same screens 2- sub-task creation will be manually &nbs...
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We are currently using an external email to allow users to communicate with our service desk through Jira Service Management. That email is also linked to other services including uptime page alerts,...
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Hi! I need help to choose asset manager in Jira (JSM-CLOUD) witch is syncing and can take device info från Azure AD or endpoint manager. Witch Plugin(app) you can recommend?
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I'am tryng to create a rule based on an iten key, the start of the key is "DESENV" based on the project name, but to use JQL in that ocassion, I need to specify a key, isn't it possible to only use t...
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When a notification (of new tickets and such) is sent to the email, the ticket number is written last. Is it possible to place the MSN + Number back as first thing??? Please find attached image for...
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Hello, We have created some dashboards but rather than having to go in and edit each week using the custom date range which only allow you to look backwards. i.e. today's date is July 26th and I wa...
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The person who set up our Jira for our organisation is no longer at the organisation. How do I remove him or change so I am the organisation administrator. I am already an administrator.&...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |