issue while editing email request

[Pravesh Mathema]

While editing the email request in project setting. getting below error.

We couldn't connect to your mail server

Something has gone wrong with your request. If symptoms persist contact your System Administrator. Check out our troubleshooting docs for help resolving the issue.

Connection to office365 is fine and also there is no log in jira.

[Alex Koxaras -Relational-]

Hi @Pravesh Mathema 

Did you check the credentials for your email server? Are they correct?

What does the log says about this error?

[Pravesh Mathema]

Yes all credentials are correct.

[Pravesh Mathema]

I have configured Ouath2 also and  test connection is successful. But in email request of project setting using that ouath 2 is also not working.

Getting same error:

We couldn't connect to your mail server

Something has gone wrong with your request. If symptoms persist contact your System Administrator. Check out our troubleshooting docs for help resolving the issue.

[Pravesh Mathema]

While turn off the email also getting error as in attached screenshot.

[Alex Koxaras -Relational-]

Can you take a look at the log file?

[Pravesh Mathema]

No any log found in catalina (in /opt) nor in /var/atlassian-data.

[Alex Koxaras -Relational-]

Delete your email connection and try again. But log files would be useful..

[Pravesh Mathema]

How to delete email connection? Didn't find any log.