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Jira Service Management
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Hello again, I am trying to create assignment rules based on a custom field I created for category and subcategory. I created a multi level drop down for category and subcategory. When...
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Hello! As it is now the customer needs to log in, this will cause a lot of administration. Is it possible to create a web link that is specific to an organization that they can use without login in.
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Olá suporte da atlassian, gostaria de verificar com você uma situação referente ao meu Service Desk nas opções de Campos Personalizados. Ao reivindicar a entidade, gostaria de fazer cascatas, por e...
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Hi, I would like to know if one request can open X tickets at a time, that each one goes through a workflow and that the requester can see the status of the request, which is the status of a...
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Hi! I want to know if there is a way that from a custom field of a request type, X tickets are counted: - custom field name: ID -I put 3 ID's and I want that even if it is only one ticket submit...
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Please find require workflow between JSM and JWM. Please suggest.
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如何使用JIRA工具来管理需求
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I have a Jira service management license. I'm also the administrator of the project. When I add a public comment to a ticket, I get the following red padlock icon near my comment. When I hover o...
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Hi, My colleague has set up an "Internal Employee" object type in their schema and has made the "Display Name" attribute the label field of the object type. In my own schema I need to access t...
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Hi guys, is anybody working on a Jira Service Managent Powershell Module, to interact more easily with JSM. The usage of the API with Invoke-Webrequest is very unhandy. I hope that someboy of atlas...
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Hi there, Is there a way to remove "Issue Types" in "Type" field dropdown on Issue Creation? For example, on a JSM project, when clicking "Create issue" an issue screen will come up and rig...
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Hi, When an incident is an SLA breached or without breached (For example: Last 30 minutes for SLA Breach) , how to send an automatic mail to the assigned person? I read the questions and answers, b...
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Hello All, I have the following requirement. In the ITSM sample , lets assume that I have created a field called Configuration with following values in the check box and the expected out...
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Hi, I'm automating an email request and below is my use case. When users send an email to createTicekt@test.com, an email request ticket will be created. Below is the sam...
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Witam serdecznie mam pytanie odnośnie tego produktu brak polskich znaków do wpisania i odczytu danych w sprawie dotyczącej strony
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Hello We have a custom field (Primary Service/customField_10455) which has the following configuration: In a different Object schema we have an object type "Solution Configuration Item" which h...
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Is there a way to make visible ProForma form based on components selection? We're planning to add a ProForm form in JSM, we don't want to make it available for all components. There are several compo...
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How can I make an slack automation that sends the summary of an jira issue? Example: Slack automation that sends Bunge - Price Group Load ... If anyone can help me with that I would be very...
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In an instruction video, there is a Project sidebar with an Alerts item. In my free JSM, there is no sidebar in the closest screen I could find to the video's screen. Instruction video screenshot: ...
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I need to add some project names to my filter and I do not see where I'm to edit the actual filter. Where is that done?
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Buenas tardes, quería saber si los campos que se borraron de un proyecto de un reporte por que se generaron otros nuevos se puede recuperar la información del reporte ya que los meses anterior...
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Hey guys, I would like to showcase a closed project to my senior management. All my sprints are closed, and the backlog is empty. I can only see the project in Sprint Report, but that again is...
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hello everyone, i have to make a presentation about Jira Service Management ITSM solution, and compare it with SMAX. if you have any resources to share i would be grateful thank y...
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I'm trying to get my head around the categorisation of a ticket. The main options it would seem are services, product categories and operational categories. How are others using these combinations?...
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Hello Community, I had a Jira Software project with 30 tickets in it. These tickets were made by 1 Project Lead in my organisation and he was 'Reporter' on all of them. These issues were all raise...
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