Issue Status has to transition automatically when "Actual Start" filed value met the current time ?

[sekhar reddy]

Hi

I am implementing a change management process in JSM, as part of this I have a statuses named "Scheduled",  "Implement" added in the workflow. I have date added Date Time fields (Actual Start) also.

My aim is, Issue/Ticket has to transition automatically when the "Actual Start" field value matches the current time in your local machine.

Example If you provided value of 11/22/2022 2.00 PM in the "Actual start: then Issue has to transition automatically From "Scheduled" to "Implement" when your local time hits that value as mentioned in the "Actual Start".

Thanks,
Sekhar.

[Trudy P Claspill · Accepted solution]

Hello @sekhar reddy 

As @Krister Broman _Advania_ uses a scheduled automation to periodically check for issues where the date field is in the past and transition the issues based on that is the way to go.

If you use a Scheduled automation rule there is no real user involved in running that rule and no comparison to a local workstation time. The date/time comparison would be to the Jira System date/time.

Note though that if you schedule the automated rule to run too frequently you could hit your system limit for the number of rule executions you can run free. 

[Krister Broman _Advania_ · Accepted solution]

Easiest is to use automation, just use a scheduled automation that use a JQL check for issues that had actual start within the time frame you choose, when you find such issue use transition. 

[sekhar reddy]

Hi @Krister Broman _Advania_ 

Thank you for the solution, I have implemented and it worked.