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Jira Service Management
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I need to be able to change the status of an issue via the API. According to the documentation, it looks like this is done with this "Perform customer transition" endpoint: https://developer.atlassia...
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How to show the username instead of showing the user's icon/photo in a "pickup-user" field?
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I'm trying to setup Discovery Import configuration for an Insight object schema. When I get to the step for Module fields and asks for the directory it tells me that the directory doesn't exist...
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I'm getting an error on an automation that previously worked: I must be missing something in the documentation because I cant find how to give the Jira user permission to approve...
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I have created different Request Types forms like, ad hoc email request, list upload, list request, etc. I am trying to create queues based on those request types. I don't see how to add that. Did I ...
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I need to create reports for quarterly customer meetings that show how we performed against our SLAs for that specific customer, during a specific period of time, like YTD, last Qtr, last 90 days, et...
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dear sayonara, thanks for your reply I have contacted the Pi admin, but there is no new feature for my Pi account recovery. but do you know the problem that occurs here in my cellphone, when I cle...
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Greetings, I am working on setting up a new environment for Service Management on the Cloud. I am trying to find a way to have the same context fields show up each time a tech opens an issue ty...
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...emotePort : 5985 InterfaceAlias : Wi-Fi SourceAddress : 192.168.4.55 TcpTestSucceeded : True What am I missing?
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I created a custom Last Public Comment Date field to use in my projects, but it displays as the time since, not date/time. Is there a way to change how this displays in a screen/column, or do I have ...
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Hi, we saw in the Youtube video titled "Get to know Insight for Jira Service Management" that it is possible to view in a graph the object details linked to an object selected in a field in an issue ...
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Jira Data Center 9.0.0 Git Integration for Jira 4.4 Gitlab Enterprise Edition 14.10.5-ee Self-managed/hosted on a closed, classified environment I am trying to come up with a filter to return iss...
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Good afternoon, I created a service desk project to collect some proposals, we have a lot of employees without user account becasue they don't need it to work then i would like to create as a "defau...
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I'm attempting to make a rule that will transition a status if a client comments on a completed issue. Pseudocode: If status in complete, done, approved and new comment m...
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Existe a possibilidade de um historia ir passando pelo fluxo dentro de forma automática, a partir momento que estou movimento tarefas/bugs/correções que foram estão apenas vinculadas a elas. Atenção:...
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good afternoon! I am the administrator of the space https://trisystems.atlassian.net please tell me why our team was transferred to a paid plan? what are the limits on users in our project? Thanks
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Hello everyone, we are using data center and JIRA Insight with various imports. We want to have a much better KPI informations from tickets, so we use the REST API to import Tickets to another Softw...
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Hi dear community, Our customers mainly use the e-mail channel to send us JIRA service desk issues. That means: All they usually look at is the e-mail notifications which are sent when a comment is ...
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Hi I defined under modules in atlassian-connect.json webhook of issue_updated: "webhooks": [ { "event": "jira:issue_updated", "url": "issue/issue-updated-hook", "exc...
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Hi Everyone! I want to make the SLAs visible from the customer portal. Our clients want to track the SLAs from the Portal once the issues are created. How can I do this?
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Hi, In JSM in Approval workflow how to add if the user is Rejected need to show Add Comments screen. which the user can be able to add some comments and close the ticket. Please find the att...
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Hi everyone! I want to remove the "critical" priority and leave only "low, medium and high" for the "change" issue type only. On the other hand, I want the "incident" issue type to have the "critica...
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Hi Atlassian community, I have recently been testing the built-in CSAT survey for a team-managed project. I'm aware that the responses get captured and stored in the standard "Satisfaction" ...
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I looked into forum whether there is any question related to this but couldn't find anyone. I have integrated JSM with elastic enterprise search (Workplace search). Over there in workplace I'm...
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i cant change the actor while using automation.
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