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Jira Service Management
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Olá, Estou com uma dúvida sobre a tradução dos campos do widget do Jira. Esses campos estão com algumas palavras em inglês, mas eu não achei onde traduz elas. O projeto já está com a língua padrão...
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HI, How can I Make custom or system fields mandatory in certain phases in the workflow for example when user open issue I don't want to add all fields in the issue create screen but after cre...
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What can we do if we are affected by the security vulnerability (CVE 2022 26135) but have not renewe
Due to the security vulnerability, we were advised to download version 5 for Jira Service Desk (Service Management). However, since we have not renewed the contract or licenses, we would like to know...
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Was the 'Assign to Me' link that typically sits under the Assignee field removed?
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Hey guys, i'm looking toi implement JQL from this document for a project: https://community.atlassian.com/t5/Jira-questions/JQL-How-to-get-status-in-certain-status-for-more-than-x-weeks/q...
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Hi Team, I am trying to solve one of the problem related with SLA using Scriptrunner or we need separate add-on or app for JSM. So we do have Time to Response and Time To Resolve SLA configured alr...
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I am setting up the "AWS Service Catalog Connector for Jira Service Desk" when I enter credentials for the connecting AWS user I get an failed connect status. Does this connect status mean no connec...
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...dded jira in CC for internal communication to have all the information added to the ticket but we want to have it as internal note not public comment. I know I can disable the "public comment added" u...
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Hi Team, I have created a custom field(select list) with name "Testing" but did not add description while creating the custom field. custom field was working perfectly. Now, I tried to add t...
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I would like to escalate a incident to a operation group since I do not know who are working at that timing. However, I can see only people's name in escalation targets. How can I escalate iss...
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Hi all, Is it possible to serve up a video on the request page where a customer is raising a support issue? We have some resolutions for customers to fix their own issue if they watch a vid...
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I have a situation like this I can't export ticket from jira. When i click export it only show up like this Please help !!!
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Actually i want that while i receive any ticket in jsm from the connected email account with jsm , then based on the state name (abc_delhi@gmail.com) present in the mail address it ...
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Hi. I need to find specific objects in Insight (Assets) which contain a specific word in the comments. Is it possible to query the object comments, using IQL?
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I have an automation designed to add a specific approver based on what the requestor selects from a dropdown list. However, its failing with this error: I think the Actor can't read from t...
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For our agents, we have an extensive knowledge base built in OneNote we are working on building in JSM. This is to help them troubleshoot issues internally. They are adding the articles t...
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In Insight, we defined an object 'Systems' which have a 'Support Team' attribute. This Support Team attribute is a User field with cardinality of 'unlimited' (i.e. a multi-user field). In JSM, we ha...
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Hi Community, I am fairly new to Jira. I am trying to update an existing project workflow. I added a new inactive workflow by choosing Issues from the settings icon followed by clicking on the workf...
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Hello, Kind of a basic question here I think. We have a larger project that we want to be able to accurately track our closure time and get proper reporting etc. Anyway the idea is that I would lik...
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Hi all. As you can see I've got an Object Type called "Localizaciones". After I've improted a csv with some objects, instead of create them inside it, it creates a new Object Type called "Export_Lo...
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I'm needing to create queues for issues created during 3 working shifts. All issues created for: 1st shift (5 - 15:30) 2nd shift (9-19:30) 3rd shift (18:30 - 5) Any assistance would ...
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Hi, I'm interested in adopting the use of QR codes from the Insight Cloud CMDB. But, I am unsure of the best way to convert this sheet of QR codes to a bunch of individual labels to affix to my devi...
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I am setting up an internal service desk for employees to report issues/problems. What is the correct way to ensure that they have access to the portal but they aren't able to view the issues in our ...
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I created a Form using conditions and then linked newly created Custom fields, however the sequencing was out of order for the "IS ANY OF" section.
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I'm on the server version of Jira. My outgoing mail is set to jira@domain.com. I have setup a second service desk. I want customers to the second service desk also to reply on the mails they get...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |