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Jira Service Management
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I created an automation where when a ticket closes, another is created. I want the newly created ticket to link back to the trigger issue but I'm getting this error.
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Hi all, I've been searching for a while and haven't been able to find an answer - I'm in a team-managed Service project and want to be able to utilise the "Created vs Resolved" widget for team repor...
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Hello, In JSM premium, is there a way to export attachments, forms and approval time ( of a status) in a file or another format as a whole package? The purpose is to keep those outputs as key manual...
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I've been looking on the internet, but I can't find a way to do it how can I make the filter in jira insight more efficient. Example: When I choose apple in device classification, and I filter usi...
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How to update xray test status for an execution I have created test execution and added few tests but not able to make any api calls. followed below doc but not luck. could anyone p...
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Hi people, About Created/resolved custom chart: A. In order to present correct data, it should use filter that brings the combination of: - Jiras that created previous week (creat...
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Hello everyone, I am trying to either add or update a request type (based on requestTypeId) to JSM projects. While we can create or delete request type in JSM using API, but I can't find...
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Hi Team , I stopped receiving notification by Email on 22/07. Can you please check if my email is blocked on your system and do the needful please to unblock it ? Thanks for your help. &n...
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I've got several categories created and there are less than 50 articles per category. I created a new article today (July 30, 2022) and keep getting an error after I create the article and try to add...
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If I create a new custom field and add it to an issue type in a JSM project, it is reflecting only on open items. Is there a way to make it visible across completed (Done) items as well?
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I have created 2 scheduled task which create 2 incidents per day. This is then done for the week so there are 10 incidents per week. (Monday to Friday - 2 per day) The incidents are carried o...
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Hi there, I put a new status in a workflow which any status can transition to it, basically a full Hold on an issue that can be triggered from anywhere. Works fine, I can put an issue on hold but I...
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Using proforma forms or the new JIRA forms, I need to set up Topics Topic A Topic B Topic C 1 2 3 4 Hard to illustrate, but they would be checkboxes and then topic c would have sub...
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Olá, Ao configurar o recebimento de tickets por e-mail, qual é a configuração necessário para que os e-mail que vierem no campo Cc sejam atribuidos como participantes do ticket?
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I would like to grant Browse Issues permissions to our reporters and request participants without giving them access to browse the entire project. I dont see Browse Issues as an option - is that avai...
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We started having issues of Jira not creating issues from email for all projects. No issues accessing the mailboxes per project for email intake. Email puller is authenticated/tests successfully. OAu...
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I'm trying to add two forms on the service request page but only one appears, how should I proceed?
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Recently, I've had the task of adding issue types like offboarding purchase maintenance ETC. However, in those issues it has not been possible for me to use the "satisfaction" option for the ser...
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How can i advance search for Organization A and Organization C? Queues are displaying blank Organization.
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Title is a little vague so I will explain. Once a month I go through a patching process on our servers that is documented in an Excel template. Once I am done I create a ticket and attach the spread...
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What is the difference between the customers listed under JSM and Users on the Atlassian Admin page?
Hi, I'm a site-admin. I only became a site-admin a while back and before I was one there were a list of customers under the Jira Service Management/portal customers tab on the Atlassian Administrati...
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Hi! I have created a custom filed using groovy script in scriptrunner where I am calculating the week date of an issue which was resolved. E.g. if an issue is resolved on Wednesday, I am calculating...
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Hi, I got a problem where scenario looks like this. I have simple automation rule which is based that whenever customer is replying to us, our JIRA status change from 'waiting for customer' to Pe...
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Jira Service Desk Cloud I am setting up few projects that use Gmail or Microsoft email accounts All works with the default atlassian.net email, but I need to change that to existing email addresses...
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Hi, i need need to change the language of the widget questions. Anybody know how to do this ??
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