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Jira Service Management
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Hi there! We are using Timesheet Reports and Gadgets for JIRA Cloud plugin and there is a question - How to create custom field to give time estimate? Our request goes through several stages, ...
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Hi all, I am getting a weird error when updating insight from Azure AD, even though the records are being updated I am getting an error. This error is impacting when I find a matching record a...
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I am not able to access Jira Service desk.
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Hi there, I am not sure what happened but when a customer comments on a ticket and the status is Waiting for Customer, the service request doesn't transition back to 'Waiting for Support'. I am not...
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We have just implemented Jira Service Management at our company. We want to be able to use JSM to give our customers a portal to report issues. Is there a way where each different customer (companies...
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I've been using Jira cloud for sheets for some time, organizing my sheets by filters and such. I've come across a board with custom forms dedicated to organizing test data but I cannot seem to pull t...
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Hello All, I created a custom report within a project to keep track of how many tickets individual employees process. What I am trying to achieve is something similar to that report but including al...
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In our company managed service desk project, when we make a GET call /rest/servicedeskapi/request, we get back a list of tickets as expected. For requests that *are not* linked to forms, the Reque...
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Hi all, I was wondering if there are any built integrations with JSM and particularly OpGenie for GLS alerts to automatically create an OpsGenie alert. (https://gls.com/) I searched the...
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Quando finalizado e atribuido os tempo de SLA (time resolution e time first response), eu consigo editar eles? Ex: Um SLA passou do tempo, e gostaria de editar ele pra que fique no tempo certo, teri...
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The company I work for acquired another company. Each company has cloud instances of Jira & Confluence. We are looking to merge these into a single instance (using the acquiring companies instanc...
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Hi Team, We are using Jira Service Desk DC version. We need an automation that can add a comment to the issue if the issue Status is not changed after 7 days. Regards, Shiva
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Hi All! We are trying to configure a ticketing system for our company. We'd like to keep using the same email that we have, but when trying to add it into the email requests via the project it...
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What we would like to accomplish is on the one request form there is a drop down field with multiple choices. Depending on what is picked, how can I set the category to the match the different...
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We have a straightforward Time to First Response SLA set: In most instances it seems to work. However, on random tickets, the Time to First Response clock doesn't stop when our agents leave a co...
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Hello all, So I've got a project that uses a round-robin assignment, however I'm trying to work out how I can reassign a ticket to a user who is off. I've looked at some app's that have holi...
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Hello, Sometimes I do reply to my clients with a PDF File. It used to work fine until now, but not anymore, as the recipient cannot open the attached file. A password is required. Any s...
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Does it has any scanning patterns for database not like Linux_Applicdation_.... i need like Linux_Database.... Thank you
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Hello everyone, while working I realized that the triggers for already configured Insight automations do not work any longer. I experienced this issue in cases, where the trigger (WHEN) was object...
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Hi, I am in the process of setting up an email request for customers but I encountered a problem with the custom fields. In the portal I saw that it's possible to individually set the value ...
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Hi, I want to update an object through the REST API. The URL I'm using for the Request is https://$jira/rest/insight/1.0/object/$objectid Get on this works - I get the object back. Now according t...
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Hi, Are there a possibilty to change the order (or hide) of the apps in this menu?:
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Hello community, I need to use previous automation rules that I've already defined in a previous project in a new one. Both JSM projects are in the same instance and I'm using JSM for datacenter. A...
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is it possible to define the attribute types on the Insight Discovery tool? I have run the scan, imported into JSM cloud and the devices have a text attribute 'Location'. I want this to be an 'Object...
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jira service management cloud I would like the customer to be able to see the assignee (the name of the agent in short) when the customer sees the issue from the customer portal. It seems that on ji...
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| September 9, 2025 11:40 AM PDT |