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Jira Service Management
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Hello I have an email account at IONOS and I would like to configure "Email Requests" (xxx/jira/servicedesk/projects/CSM/settings/email) option in JIRA Service Management. I go to Connect a cus...
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I need A script to Count Number of number of issues that are based on Issue type In a Project. Please Provide a script for that
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I am trying to create an automation rule to create automatic tasks monthly. Also, I have an Insight object type named "Assigned Group", and the teams are defined in this object type. I chose the Assi...
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Hi. I need to create 2 knowledge bases. One for our customers, where they can find answers to FAQS, how-to articles and so on. And another one internal for our team, new workers. One KB is already cr...
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import com.atlassian.jira.component.ComponentAccessor def issueType = issue.getIssueType().getName() def array_issue_type = ["issue_type1","issue_type2","issue_type3","issue_type4"] as String ...
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Is there a way to clone/copy all form fields from this specific project to another one when submitted via Automation? Currently when I use the clone/create issue it is just blank without the needed d...
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Is there a way to have a booking an appointment in JSM forms? Sample scenario: The user wants to schedule an event and he/she will use the form that we created. After that, the form that th...
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Hello all, Is it possible to translate the text display in the approval process in Jira Service Management? Here, two languages (German and English) are mixed, leaving some people in despair as to w...
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How do you, if you can do it of course, filter an object schema on Jira Service Management based on the Request Type? how can I display a list of specific insight objects from the request ...
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Is there an option for the Impact Field (which is a single choice dropdown menu custom field) to be an accessible field(as a dropdown list) in the Queue view? I would like for the agents to be abl...
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Hello Team, I have installed jira-service-management on GKE cluster using jira DataCenter helm chart following the procedure given at https://community.atlassian.com/t5/Jira-Service-Manag...
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Hi! We are on JSD 9.1 and JSM 5.1 I'm researching the possibility's of creating Insight objects without administration of me. User case is: a new app / service is on the way in to our company. We...
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Hi all, I'm an analyst who is using JSM but have been asked by my manager (and presumably IT) for the following info, issue is I have no idea where to find it. I have googled some of it but answers ...
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Hey everyone, While recently the feature of URL import was launched it does already make it easier to upload your data in to Insight. However from what I can see this cannot be scheduled (u...
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For shorter actions in a project plan we need to set due date and time Ex: Step 1 finish oct 3 at 0800 Step 2 1200 and Step 3 1600
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Hi, Can anyone help me in creating a groovy script for the following case? We need to run the UNIX script automatically when the Jira issue is created. Is it possible with the script runner p...
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I am using Jira Cloud version Today i check my noti I see that font in summary is error. The font we are using is Viẹtnamese. Can someone tell me how to fix it ? Many thanks.
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Hi there, In insight I have a particular component with 350 objects created. There is a new insight object that is going to be added as a reference to these components (Technical Group). In i...
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I have configured JIRA to send emails on behalf of our domain Configure Jira Cloud to send emails on behalf of your domain | Atlassian Support And configured project's sender email address.&nbs...
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When I attempted to test a project migration to my cloud site a blocking error is that "Jira Work Management is not available on your cloud site". Is this a new requirement? I've never encountered th...
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Hi there, I have a small form where a user can select a Technical Service which is an insight custom field. From the same form there are three more insight fields, which are components ...
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Hi brains trust - planning our move of server products to cloud and I'm thinking about our approach. We are migrating Jira Service Management projects, Jira Software projects and Confluence (all on-p...
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Hello, We're getting feedback from our clients that it's frustrating not being able to see all requests upon logging into their portal. Is there a way we can pre-set the requests to dis...
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We have a ticket system using Service Management, and one of the options for users is to request new accounts. In that screen there's the field "Components" that says "Select a system" with a dropdow...
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I am new to Jira and would like to use Jira for Project Management and keeping our project stakeholders up to date. We are already using Jira Service Management for a service desk portal, so the tran...
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