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Jira Service Management
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How do I evaluate tickets with storypoints so that a particular service team would be alerted in JSM
Hello ! In Jira service management, I would like to evaluate tickets that a cusomer raises with storypoints so that particular teams would be alerted and possibly automatically assigned to thi...
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Hi All, We have created an automation in JSM. If the request is approved, it will send a web request to OKTA workflow and automatically assign groups/applications. On the other hand, when the reques...
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Hi, I would like to use the functionality workload. Is it a way to set a calendar for my agents ?Actually I use Jira groups Helpdesk by adding members when they are here, or deleting this agent from...
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Has anybody successfully imported to Insight a csv located on Sharepoint? Does basic authentication work in this case or it should be ouath2? I made a few attempts, but all failed and now I doubt i...
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Hi, I need recommendation , what adds on or Plugins to Edit PDF so that approver can sign PDF user attach so User send attchment and approver directly edit PDF when user klick a...
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Can i get any document for Apploud addon? Because I need to refer it and use it in my instance.
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Hi Everyone, I setup Microsoft Teams chat and meeting integration for JSM incident issue types today and once all of the integration and app approvals were completed I was able to get JSM and Micr...
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Hi guys, Is it possible to Publish Jira Service Management (Cloud) dashboards on SharePoint site?
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Hi there, I know I can set a workflow condition to prevent a transition if sub-tasks are not in the state of DONE. Is there something similar for linked issues? I have a request that when approved...
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Need some help, we are trying to do an automation to say if a change ticket is in Status awaiting production deployment and implementation date has past (A certain timeframe) then update then send al...
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Hello, I am struggling a bit with an automation. Here are the steps: 1. When an issue is transitioned, 2. Look for a particular linked issue 3. Transfer the values of a checkbox type ...
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Hi together, We want a small group to work as agents with asset management and a larger group do not need asset management. Do we have to use the "Premium" product for all agents or is there anothe...
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Hello everyone, we activated oAuth 2.0 in Jira, but when performing the connection test it throws the following error: AADSTS50194: Application 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx' is not config...
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I have a forge app that I have been developing in my instance sandbox. I deployed it to the live instance this evening. When the app transitions an issue etc. In the sandbox instance the browser au...
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We would like to allow the submitted to update the Summary field only after the JSM ticket is submitted. Is there a way to allow this in JSM?
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Atlassian Access documentation states the you will not be charged for customer SSO access. I have SSO setup and it works for my Agent. SSO appears to work for my customers as the login flow shows Azu...
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Hello, can we add an automatic signature to the messages we send in service management?
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Hello, service requests, events and email requests start with 1. It goes 1, 2, 3, 4. But instead I want it to start with 59401 for example and continue as 59402, 59403, 59404. How can I do it?
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Hola Existe alguna manera de reiniciar el contador de incidencias Tomando de ejemplo la imagen anterior, me gustaría que el siguiente issue que se creé fuera el STBEQ-1
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Hi, I have created a new project -A . My task is to create a new board in Project A with a filter. Filter consists of one project(Project B) tickets only. project in ("Project B") AND st...
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I tried to log in to an organization I hadn't used in a while and it was now enforcing two-factor authentication. What does that mean? Assumed, is it because another user with the same email address ...
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Is there a way to edit/update this field on JSM? We are trying to create a flow, and it seems that this one is not showing on the field results.
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When adding an email address for notification uses on Admin > Settings > Email > Add email address, getting error that A domain you selected is no longer verified even though our domain is s...
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Hi I notice that Jira Insight show that i can use Insight Widget on Jira Dashboard but is there some good way to set what show and sort things to dashboard? We are creating CMDB similar thing and l...
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