Automate linked access field in tickets

[Mihir Ruparelia]

Hello, 

I wondered if its possible to set up an automation so when we get a Jira ticket the linked Assets field is automatically update. 

We use Jira Assets to keep a list of our hardware and who "owns" it. I'd like to use this so we have 

Report X owns PC-xxx

Logs a ticket, Jira sees the reporter, then finds the asset linked to said reporter and add its to the ticket in that field?

Any help would be great. 

[Mark Segall · Accepted solution]

Hi @Mihir Ruparelia - This is absolutely possible.  Assuming your Assets Object Scheme is set up like this:

• Attribute: Owner (User Picklist)
• You have an Asset Objects custom field (For my example, I'll call it "Assets")

Your Automation would work like this:

• TRIGGER: Issue Created
• ACTION: Edit Issue (Assets)

  • Owner = {{issue.reporter}}

[Mihir Ruparelia]

@[deleted] we don't have object schema's so I don't think this will be possible with JSD. 

[Mark Segall]

I'm not sure I understand your response.  If you have assets, you have object schemas.  All assets are set up something like this:

• Object Schema
  • Object Types
    • Objects 
      • Attributes

So for my example, I have something like this:

• IT Employee Assets
  • Hardware
    • Macbook Pro
      • Owner (John Smith)