Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I am trying to setup an automation rule based on the Issue Category field. When I used the "Issue fields condition", the Category field is not selectable as it says Field no found. Can I use ...
-
Is it possible to set a default request or no request type when I create a ticket
-
Hi, I have a custom field (10215) which is a number field and in automation I simply want to set it to 0 at the start of the automation. I have tried editing the issue with a value of 0 and then a ...
-
Is this doable? We use dummy users as JIRA queues and we'd like to either set a maximum amount of tasks for each day or maybe an automated email is the total is over a certain amount? Thanks.
-
I would like to move a list of brand names in Jira Server to Jira Cloud. Is there a way to copy this information to Jira Cloud without creating a new custom field and manually entering each nam...
-
We have a request to provide a view of our change calendar to certain employees who do not need to enter or modify changes. They only need to view existing changes that have been scheduled.&nbs...
-
Ao criar um chamado com um relator X este chamado será enviado para todos os emails desta organização em que o relator X está relacionado?
-
Hello, Does anyone know if Deleted Issues will still be shown in the created versus resolved report? We are seeing a discrepancy of 5 total issue from creation to resolved over the past four...
-
According to this page:https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#:~:text=You%20can%20allow%20customers%20to%20vote%20for%20reques...
-
For employee onboarding requests, I would like to set the ticket Due Date to be equal to my custom date field, Employee Start Date. I am trying to use automation to edit the issue on create, ho...
-
We want to use JSM for our business to submit enhancement requests for IT system. The business (NON-IT - Nonbillable users of JIRA) should be able to sign into the portal to submit their requests. I...
-
Hi I want to create a checklist in a subtask with an automation, I was able to create the task and the subtask with the automation but the checklist was not created inside my substask. Any idea to ...
-
Hi, I've shared the dashboard filter with team but they are unable to see the board view below.
-
I am looking for a way to change the icons used for the external resources in Jira Service Management. At the moment it looks like it is just pulling the Favicon of the linked page, but I would like ...
-
Is there a way to build a checklist in Confluence and check or uncheck a list?
-
Hi, Can anyone tell me exactly what is needed for users to automatically authenticate to Jira Service Management to submit a ticket using our Help Desk project? Basically, I just want ...
-
I'm still fairly new to Jira. I'm trying to use deep clone in my workflow to transition tasks from project to project while keeping the attachment throughout. Although I have the post function set up...
-
I'm trying to create a "template" text which I can apply to a ticket when I see fit. I was going to use an Automation however the template I want to use contains a custom status: Can someone pro...
-
What is the company name of the group that figured out to configure nth levels for a service catalog
What is the company name of the group that figured out to configure nth levels for a service catalog? They may have built an API service. I'm not sure. I believe the company started with a "D" ...
-
Hi all! In IT Service Desk board, company-managed project, I've created a custom request with custom fields. However when I go to create a ticket, the fields don't show. You can see from the...
-
Hi Team, I have confusion around which issue type to be used for certain activities. There is an activity called "Payroll processing" where I need to verify the GL files received from UKG system an...
-
I tried adding one of our employees to the our organization however it says the email is invalid, which is weird because this is heir day to day work email. Anyone can point me in the right direction...
-
I have an automation rule where it sends an email to pending approval managers. However, It only states the issues and copies all the managers, but does not specifically tell which manager is tied to...
-
Hello all, We have sent out the sign-up emails, but a group of clients are not receiving the sign-up emails. Their IT has also checked all possible ways and told us they haven't received any of them...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 39 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 44m ago | ||
| 8 hours ago | ||
| 8 hours ago | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |