Jira Service Management

Is it possible to include issue.Id in result in some kind of standard report over issues in a specific project in Jira Service Management?

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Team    I need help on this... - when Agent not available - customer update the comment in the ticket - no response long time - here i need to set rule - automation response stated "agen...

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team   Is it possible to add multiple location in automation rule pls find attached and advise any alternative steps thanks

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Привет! У меня есть соглашение об уровне обслуживания. Его запускали в приложении 2 раза. Последний – 0 минут (1 экран), но до этого было записано 4 часа (2 экрана). Я делаю приборную панель и, нас...

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I've created a Jira Service Desk for a project in which external clients can test and log tickets. Some of these external clients cannot access the Service Desk while others (inside the same organiza...

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For my Jira Service recently I had to create a new account for billing purposes. I successfully made these changes in Settings/Accounts. New when I manually create I new ticket This default account ...

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Hi Everyone,    I have a very peculiar scenario occurring. We have recently set up a Jira Service management project - we have already used Jira for software projects and confluence for d...

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We have the language set to UK English, which should show ALL dates in our JIRA instance as dd/mm/yyyy (or equivalent) - essentially NOT AMERICAN. However, the dates in the FORM module, dates in SLA...

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I have using a company managed board and I am trying to get the Start date and Due date on the issues details. The details are not displayed to drag these into the layout of the ticket in the setting...

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When creating a scrum of scrum board, linking 4 projects into a larger program, is there a way to view the epics for all projects on the scrum of scrum program board roadmap.

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Dears,    I'm facing an issue which is the Jira data is not refreshed directly in power bi dashboards and I should go every time to the dashboard in power bi and refresh it manually....

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Hi,   I only want two request types to be provided to users creating tickets on my IT Service Desk board. I have 'hidden' all types from the portal, but when I go to create a request, they st...

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I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set...

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Hi Jira Community, We just started using the IT Asset Management for Jira our question is if there is a way to recover or restore the deleted assets in the Jira Asset Management and is there an...

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Hi there, I thought I had a clever little onboarding setup in place.  A couple of insight drop down boxes (hardware, software, accessories).  Each of them is multiselect so someone can cho...

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I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that? 

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I've created a dashboard and users are able to see some of the gadgets, but when I updated the dashboard and added new gadgets, my users keep getting this message: "Unfortunately, one or more of you...

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• jira-service-management
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Hi all, we noticed a strange bug in JSM (Jira 8.20.11 with JSM 4.20.11). Within our JSM, if go to reports and try to edit existing reports filter, the filter is fine but cannot be saved. When tryin...

• jira-service-management
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Hello, I setup an automation rule that generates an e-mail to an external recipient after a Jira issue is created via e-mailed request. I included the following syntax in my automation which capture...

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We're using the Change calendar, and it's working so well that Mgmt wants to see other non-Change Order events related to the same Project in a calendar view (e.g., important project events/deadlines...

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I need solution for this how to create a condition where Assignee is not equal to Approver.

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Customers are able to view request in service portal under "Requests" and receive notification request has been received.  If issue is moved to another project, they are no longer able to view r...

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I'm using custom "Created Date/Time" & "Resolution Date/Time" fields for all issues and setting them automatically using workflow post functions.   I would like the fields to populate in ...

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Hi! We have many clients with the same permissions who can add watchers. But it is for this account that even the search does not work. I was able to add watchers to the task without any problem...

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