Jira Service Management

Hello everyone! I want to put more information near the "view issue" button, but I'm unable to edit it via JIRA. Is there any way to do it? I can't find information to do so. Thank you in advance!

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would need some help (or idea) on how we can achieve this in Jira.   Background: 1. We run multiple independent projects across various groups/units.  2. Each project as we struct...

• jira-service-desk-cloud
• jira-service-management-cloud

hi team, status: waiting for customer response transit to waiting for support.  Waiting for Customer Response. how to transit "Waiting for support" back once a customer comments on a ticket t...

• jira-service-management
• jira-service-management-server
• server

I'm new to JIRA development and having trouble when move issues from one project space to another. I used Automation rule to do that but it is not fully copy the whole issue data to clone space. I wa...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Currently I have built a workflow that I am having trouble with getting the status's to display in a order that I want.  As each status has been setup with the permissions "Allow all statuses t...

• jira-service-desk-cloud
• jira-service-management-cloud

Hello there! I'm Tony, a Designer at Atlassian. I'm interested in talking to Jira Software Cloud users about how they manage requests (intake) today. What will this involve? 1 hour session...

• cloud
• jira-cloud
• jira-service-desk
• research

Hi there, I want to put into a query for a lookupobjects call a limiter to only return records that were updated within the last 4 hours. So I have this for example ObjectType = Laptops and "Name"...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, we have just started to use Insight (Assets) however currently now to access Insight you need to have a JSM license.  We want to provide some of our users read only access to some of ...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a custom field for email? Instead user picker must be email address.

• cloud
• jira-service-management
• jira-service-management-cloud

Hello  I had some insight custom fields and worked very well but after upgrading plugin insight to asset in portal JSD I cant use asset custom field (don't show objects) Who can help me ? &nb...

• jira-service-management
• jira-service-management-server
• server

Hi There, there a way to setup Jira to allow registered customer to open ticket only by portal, that they could reply also by mail but first submission must be done via portal form in order to compi...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Buenas tardes ¿Podría decirnos si jira está presentando fracasos? Hoy, 18 de noviembre, se está evidenciando un incidente en el que nos está afectando la recepción de tickets generados por el client...

• jira-service-management
• new-to-jsm

Is there a way to show hours spent to close each item not counting paused time? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have a question regarding the feedback/satifaction survey when the ticket is resolved and the customer receives the email. I guess it's a global setting and you can just turn it off for one...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Tenho um usuário que  não está recebendo notificações para o Jira Service Management. Demais usuários recebem notificações normalmente. Isso acontece em projetos no qual esse usuário faz pa...

I need to contact them to get a password reset, but I don't know how.

• jira-service-management

Trying to see where i can find information on when the AWS, Azure and other cloud connectors would be available for Asset/Insight. 

• assets
• aws
• azure
• cloud
• cmdb
• +2 more tags...

Hi, If i select Issue Type as--Incident then Incident Management should only display or visible in the Request Type If i Select Issue Type as --Service Request then Request Type should only be Acce...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hola! consulta: Estoy administrando un proyecto en JSM, he parametrizado como usuario del mismo una casilla grupal de gmail, y estoy teniendo problemas cuando quiero enviar un comentario desde la sol...

• cloud
• comment
• jira-service-management
• jira-service-management-cloud

Hello all,  we're using the Jira service management within the cloud and I have a question about subscriptions for Jira filters.  A portal only user has asked whether it was possible to r...

• cloud
• jira-service-management
• jira-service-management-cloud

If an agent selects an issue type of "Incident", why are they presented with the full catalog of Request Types to choose from, when there are only 2 RTs of Incident Issue Type? How do I restrict the...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello all,  we're using the Jira service management within the cloud and I have two questions regarding the customer portals.  Is it possible to show the assignee in the ticket within th...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team, We are planning to setup new JSM cloud for our organization. Can we configure SSL certificate to our JSM portal link. Please help us on this request.

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to set an automation rule to subtract 2 business days from the due date and populate this date into a new field called DEV DUE DATE in the backend?  

• cloud
• jira-service-management
• jira-service-management-cloud

There are a couple columns which are not sortable in the queue. Anyone experience this and know what to do to fix?

• cloud
• jira-service-management
• jira-service-management-cloud