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Jira Service Management
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hi, scritrunner is not working. Is there an estimated time when this will be solved?
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Please guide as well how to customer can create ticket without singing in?
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Please guide how we can set the automated response for customer emails with ticket #?
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Hello, I have a problem with an SLA timer. From what I know, the time for overdue time = elapsed time + SLA time. From my research on other issues with same SLA, this is the case. But this ...
378 views 0 0 Deleted user December 13, 2022 -
Any idea if Jira Service Management has data residency in SG and if it is hosted in SG?
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Hello, This seem a relatively simple question, but I cant find a solution, perhaps there isn’t one. Issue: Is there away to display the description alongside the priority in the picklist., i...
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Looking for some information on how I might go about setting up a attribute with several object references. I like to select/display multiple Object types. Is this possible? Is selecting and object a...
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I have a JSM that set up so that anyone in the company can submit, view, and edit their requests. In one JSM project the owner wanted a role that was purely viewing for auditing purposes (they can vi...
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Hello, Needing some guidance. I have created a custom field, using the Select list (cascading) field type. Whilst in Forms, the custom field isn’t visible. However, its visible in Request Typ...
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Hello, If I export a JIRA ticket into Word and there are hidden fields (hidden last year because info was no longer relevant), will those populate in the export? Or only the current fields that show...
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I am trying to follow the documentation for connecting our GitHub pipelines into JSM https://support.atlassian.com/jira-service-management-cloud/docs/connect-github-repositories-with-jira-service-ma...
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Is there currently a limit to the number of queues you can have in a single project in Service Management?
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Dear community! How do you think is it possible to create request and form in JSM via api? There is no issue with creating request and getting all information about fields and values, but h...
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Hello, Can someone tell me what this "10052" means at the beginning of my automation audit log? It says Action Details ["10052"] but I don't know what that is or what it means. &...
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Hi, I want to create a new issue type, but want to apply all of the same schemes I use for all of my projects to this new issue type. How would I do that? Regards, Fahad
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Hi I have a client using Zen Desk without the ability to introduce any changes on their side. I need to integrate both systems through emails so client can escalate issues from Zen Desk to ou...
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Hi all, I have been trying to use this smart value: "issue.description.substringbefore" to remove the tabling of a signature as JIRA is unable to do it at the moment. I have grabbed the "code" of w...
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I have a customer that is always raising tickets as incidences so we move them to service requests as they aren't bugs however whenever I do that they can no longer see the description they logged on...
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We want to create an access request form in Jira Service Desk. Customers should be able to select a project from a project picker field. Once the request is submitted, the project lead should receive...
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Hello, Reporter is not able see the "Share" / "+" icon on Service Desk Portal. I have updated the Jira Service Desk Permission Scheme by adding the reporter to edit issue-project p...
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Hi I have created a form which generates a request in Jira once the user submits the form. This then requires approval from their line manager before any action can be taken by the resolver te...
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Currently I have 3 automation rules written for our HELP project, which saves so much time and is fantastic! However, the rules apply to every request type. I need them to only run when a specific re...
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Hi dear community, Have done some research but couldn't find a possible solution. I am trying to achieve the following: We have over 200 organizations. Each organization can have 1-3...
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I'm implementing Jira Service Management with Atlassian Access for user provisioning. I've implemented this way at several companies. However, this is the first time where I have a large group o...
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Hi All, I want to add below Sub Status to DONE status for one of my JIRA project. Deployed, Cancelled & Duplicate If I move the ticket to DONE status I want to me...
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