Can I see how much interaction my customer portal gets?

[Mark.Hunt-Bryden]

Is there a report for how many hits the pages get on my customer knowledge base gets so I can determine how effective it is?

[Walter Buggenhout · Accepted solution]

Hi @Mark.Hunt-Bryden,

Yes. In your service desk project, navigate to Reports > Requests Deflected. This report has 2 metrics:

• Requests deflected  tells you how many articles helped avoid the creation of a ticket
• Article views from portal is what you are looking for, I believe.

In the details, you'll be able to see which articles have been viewed as well.

Hope this helps!

[Mark.Hunt-Bryden]

Hi @Walter Buggenhout That is perfect - exactly what I am after.

Thank you so much!

[Walter Buggenhout]

Glad to hear, @Mark.Hunt-Bryden! If this helped, can you mark the answer as accepted? That makes it easier to find for users with similar questions ... Thx! 

[Mark.Hunt-Bryden]

Absolutely @Walter Buggenhout