Auto replied email was sent to customers Juck Email folder.

[Yifu Tong]

Can someone tell me why the auto-replied e-mail was sent to the customer's Junk Email folder? How can I set up to let auto-replied e-mails be sent to the Inbox folder? Thanks in advance!

[Tessa Tuteleers]

Hi @Yifu Tong , 

a quick search in the community shows that this is a common problem, that can  unfortunately happen because of different reasons. 
You might want to look into a few of these threads and see if any of the proposed solutions work for you: 

• https://community.atlassian.com/t5/Jira-questions/Notifications-from-a-Jira-project-going-into-Junk-mail/qaq-p/896510 
• https://community.atlassian.com/t5/Jira-Service-Management/Notification-Jira-junk-message/qaq-p/1198476 
• https://community.atlassian.com/t5/Jira-Service-Management/Notification-sent-to-spam/qaq-p/1856570 

- Tessa